topic Re: Heatlink Dead !! in Nest Thermostats

Heatlink Dead !!

sirpos — Sat, 15 Jul 2023 06:49:15 GMT

Put heating on for the 1st time in months ... came on no problem and then 15mins later I get the tool/fault symbol on the stat.

Checked the heat link and not lit up.

Checked for incoming power, all good 240v, however no output voltage!!

Tried powercycling off / on a few times for varying lengths of time.... nothing!!

Tried keeping button pressed a few times to attempt a reboot..... nothing!!!

This unit is barely 2 years old .... not impressed at all considering the price!! My old honeywell stat was rock solid and to be honest I wish I hadn't upgraded!!

Is there any other steps I can take to fault find and diagnose the issue?? Or am I just going to have to accept these nests are not built to last??

So annoying.........

Re: Heatlink Dead !!

AJ575 — Sat, 15 Jul 2023 07:22:39 GMT

I'm having the exact same problem. My heat link is 2.5 years old and now it's dead. I hope Google acknowledge this is a design fault and replace our heat links despite being a tiny bit over 2 years old! Getting support for this has been painful. I've been trying for a week to contact Google. I'm just grateful it's not winter.

Re: Heatlink Dead !!

sirpos — Sat, 15 Jul 2023 09:00:31 GMT

Yeah I'm reading the comments and threads across the Web and the nest forums. Commonly known issue.

I would have zero hesitation walking away from the google/nest platform/environment if this doesn't get resolved swiftly.

Re: Heatlink Dead !!

Jenelyn_O — Tue, 18 Jul 2023 17:38:10 GMT

Hi folks,

Thanks for reaching out and for being a step ahead of us. I'm sorry for the trouble this has caused you. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Also, in what states are you located?

Best,

Jenelyn

Re: Heatlink Dead !!

AJ575 — Tue, 18 Jul 2023 20:00:58 GMT

Hello Jenelyn_O,

Thanks for your reply. My issue has now been resolved. I started a help "chat" and my faulty heat link has now been replaced.

Re: Heatlink Dead !!

Jenelyn_O — Tue, 18 Jul 2023 20:32:06 GMT

Hi AJ575,

Thanks for the update! I'm glad to hear that you already received your replacement device. Please let us know if you still have questions or concerns, as I'll be willing to assist you further.

@sirpos, please keep me posted.

Thanks,

Jenelyn

Re: Heatlink Dead !!

LarisaL — Sat, 22 Jul 2023 10:58:45 GMT

Hi there! Did you see the message from my colleague?

Re: Heatlink Dead !!

sirpos — Sun, 23 Jul 2023 11:05:52 GMT

Fixed it myself

Re: Heatlink Dead !!

Vladut — Sun, 23 Jul 2023 11:35:46 GMT

That's great to hear. Let me know if you need anything else.

Re: Heatlink Dead !!

LarisaL — Tue, 25 Jul 2023 11:53:14 GMT

Hi there, just checking in! Did you see the message from my colleague?

Re: Heatlink Dead !!

Paul_R — Thu, 27 Jul 2023 10:08:29 GMT

Hi there. Since you didn't reply in a while, I'll need to close this thread, but if anything else comes up, feel free to reach out again. Have a wonderful day ahead!