topic Still waiting to hear from Nest about replacing my Learning Gen3 thermostat. in Nest Thermostats

Still waiting to hear from Nest about replacing my Learning Gen3 thermostat.

DCinCali — Mon, 24 Jul 2023 21:29:01 GMT

Still waiting to hear from Nest about replacing my Learning Gen3 thermostat. I provided a picture of the receipt, followed your troubleshooting guidance and submitted the form you asked me to complete. It has been 3 weeks with no response. Please respect your warranty and provide me with the wi-fi accessible smart thermostat I paid for. Thank you.

Jenelyn_O

Community Specialist

In response to DCinCali

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3 weeks ago

Hi Dave,

Thanks for filling it out. I'll hand it over to our team. Please keep an eye on your inbox or messages as they will get in touch with you soon. If you have any questions or concerns, please let me know as I'll be locking this thread after 24 hours.

Cheers,

Jenelyn

Re: Still waiting to hear from Nest about replacing my Learning Gen3 thermostat.

Jenelyn_O — Mon, 24 Jul 2023 21:36:41 GMT

Hi DCinCali,

Thanks for getting back to us. I'm sorry if you still didn't get any email from the team. I made a follow up on your case, I'll keep you posted.

Best,

Jenelyn

Re: Still waiting to hear from Nest about replacing my Learning Gen3 thermostat.

DCinCali — Fri, 28 Jul 2023 16:20:47 GMT

Jenelyn,

Still no reply...

Re: Still waiting to hear from Nest about replacing my Learning Gen3 thermostat.

DCinCali — Wed, 02 Aug 2023 14:30:35 GMT

Jenelyn,

No one is contacting me. What is the problem? either send me new, working thermostat or please, send me a refund for $189.23. You have a copy of the receipt and all my contact information from previous chats and forms I have filled out.

Please leave a message at 248-974-6572.

Dave

Re: Still waiting to hear from Nest about replacing my Learning Gen3 thermostat.

DCinCali — Fri, 04 Aug 2023 15:35:16 GMT

Jenelyn,

I am not receiving any kind of response to my warranty claim. How do we move forward?

Please address this issue with either a new thermostat or a refund. If I can't access my thermostat over wi-fi, I can get the same functionality for a whole lot less.

Dave

248-974-6572

Re: Still waiting to hear from Nest about replacing my Learning Gen3 thermostat.

Jenelyn_O — Tue, 15 Aug 2023 23:29:19 GMT

Hi there DCinCali,

I just want to give an update with regards to your case. I'm sorry that it took too long. Our support already emailed you. Please check your inbox and continue the conversation there.

Thanks,

Jenelyn