topic Re: Voice command stopped working in Nest Thermostats

Voice command stopped working

Whatsup1 — Tue, 18 Jul 2023 23:45:28 GMT

I moved and recently reinstalled my nest at the new house. Everything is functioning EXCEPT google assistant won’t control it anymore. I used to be able to say Hey Google change the temperature to x degrees and now that doesn't work, in fact no voice commands or automations work for it. I can control it through my google home app. When I ask the thermostat to do anything related to the thermostat it says the “nest thermostat doesn't support that functionality.” I never had this problem at the other house.

Re: Voice command stopped working

Donpunch — Wed, 19 Jul 2023 22:08:29 GMT

Same problem just started for me too.

Re: Voice command stopped working

WhysobadG — Mon, 24 Jul 2023 01:11:23 GMT

I have also lost the ability to use assistant voice controls on the “Nest Thermostat” 1st generation. This was purchased new and installed a few months ago. Unfortunately Google has now made it impossible to continue using the Nest app (which was a joy compared to the google apps). Everything was working though until a few days ago. Now the google assistant / home just answers with “Sorry, I didn’t understand or a flippant “Actually, the nest thermostat doesn’t support that functionality”. However, it can tell me the temperature and what mode it’s in. this is pathetic.
I have reset, removed, factory reset, and re-installed both the home speaker and the Nest Thermostat. No improvement.

Re: Voice command stopped working

Markjosephp — Tue, 25 Jul 2023 02:25:24 GMT

Hello folks,

I'm sorry to hear you're having issues controlling your Nest Thermostats with your Google Home speaker. We'd be happy to take a look at this.

To avoid confusion with the general commands. Please give this command a try: "Ok Google, set the thermostat to Off mode" or "Turn thermostat to Off mode". You can also try by saying the name you've provided followed by the command.

Let us know if that works.

Regards,
Mark

Re: Voice command stopped working

Whatsup1 — Tue, 25 Jul 2023 03:15:32 GMT

When I tried that it got really confused, and kept telling me “to switch your best thermostat to eco mode sat ‘set thermostat to eco” When I tried saying that it gave me the same message that nest thermostat doesn’t support that function.

Re: Voice command stopped working

WhysobadG — Wed, 26 Jul 2023 02:42:58 GMT

I tried the comands as you suggested with the same results the user Whatsup1 stated in their reply.

Still not able to control the thermostat with any of the voice commands. For the record I’ve had a nest thermostat for about ten years. When the google systems are working, it has never required such a specific command to adjust the temp.
you can see in my previous post that even commands using the assistant app are understood but not followed.

Re: Voice command stopped working

Markjosephp — Thu, 07 Sep 2023 05:14:29 GMT

Hey there,

I know it has been a while, but I wanted to ensure that everything was covered here.

How's it going? Have you tried performing any steps, such as resetting them, in the past few weeks? Were there any progress? Also, you can try creating Routines with the same action to see if it works automatically.

Keep us posted.

Regards,
Mark

Re: Voice command stopped working

Whatsup1 — Thu, 07 Sep 2023 14:25:52 GMT

Hi Mark, no, sadly nothing has changed. I’ve tried all the hacks, even putting it in my routines, but I continue to get “it doesn’t support this function.” ☹️

Re: Voice command stopped working

Markjosephp — Tue, 12 Sep 2023 02:58:35 GMT

Hello Whatsup1,

I'm sorry to hear the issue still persists. Please make sure that the thermostat and the Google Home speaker are connected to the same Wi-Fi connection. Are other commands compatible with your Google Home speakers? Please try to control Google Nest or Home devices by voice with its sample commands.

Let us know how it goes.

Regards,

Mark

Re: Voice command stopped working

Whatsup1 — Sat, 16 Sep 2023 12:59:55 GMT

Hi Mark. Yes, they are on the same WiFi. And voice commands work for everything else (ie controlling the tv). There are times it will tell me that my lights aren’t connected but I can get around that with routines or another command (therefore they are connected), and I don’t know why it has that problem either but there are work arounds. However, it still tells me that it doesn’t support that function of adjusting the temperature through voice command.

Re: Voice command stopped working

Markjosephp — Fri, 22 Sep 2023 07:53:37 GMT

Hello there,

I know it has been a while, but I wanted to ensure that everything was covered here.

Are you experiencing intermittent issues controlling your smart devices in your home aside from your Nest Thermostat? What's the make and model of the phone you're using? Do you have Google Home or Google Nest smart speakers? If so, please restart them by unplugging the power cord, and try unliking and relinking your Nest Thermostat in the Nest app by resetting the account connection in its Reset settings. This will disconnect your thermostat from your account, so try adding it back again.

Make sure that the Nest Thermostat appears in the Google Home app before attempting to control it again.

Let me know how it goes.

Regards,
Mark

Re: Voice command stopped working

sbehnken — Tue, 26 Sep 2023 22:33:59 GMT

I am having the same exact issue. Any fix yet?

Re: Voice command stopped working

Markjosephp — Fri, 29 Sep 2023 07:01:20 GMT

Hello sbehnken,

I'm sorry to hear you're also having the same experience of being unable to control your thermostat via the Google Assistant. To confirm, what's the make and model of the phone you're using? Are you using the Google Assistant app to control your thermostat or a Google Home/Nest speaker? Can you share with us any steps you have tried so far?

Keep me posted.

Regards,
Mark

Re: Voice command stopped working

WhysobadG — Sat, 14 Oct 2023 22:35:49 GMT

Hi Mark,

I have tried all the steps you mentioned and others multiple times…

to the point that I have given up. The main feature we used to enjoy from the nest, now google thermostat and the assistant, was the ability to control or modify the heat or AC basic functions and temperatures via voice command. It is now lost completely. Although, google assistant will still tell me the temperature information, it will no longer modify it.

google is ruining the successful nest products, by changing to its platform and interfaces.

even the google home app is awful.

The Nest interface had its room to improve, but sadly the beauty of its functionality and graphic user interface have been replaced by far less useful, less functional google junk.

Very dissatisfied.

Re: Voice command stopped working

sbehnken — Fri, 20 Oct 2023 16:56:46 GMT

Yes, I am using the app to control the thermometer as voice command no longer works. I have tried all of the steps mentioned above. (I have reset, removed, factory reset, and re-installed both the home speaker and the Nest Thermostat.) I had already tried all of these steps even before finding this page. They are all on the same wifi. As a former developer, I understand the steps needed to take to troubleshoot these kinds of issues. The connection between the devices is not the issue as people from all across the States are clearly stating that they have the same problem. At this point it leads to the fact that it was probably a Google update that messed things up. Saying that it is any other problem at this point is kind of moot. And creating a routine is not the answer as the temperature fluctuates. The point is that I would like to be able to talk to my Nest to change the temperature like it used to do. Especially in the middle of the night when the lights are off. I don't want to have to turn on my phone and have a bright screen in my eyes. Will there be an update fix to this at any point?

Re: Voice command stopped working

Mntess85 — Fri, 10 Nov 2023 13:25:16 GMT

I’m having the same issue. I have 2 nest thermostats…. One works and one doesn’t. Just started within the past week or so. Haven’t changed any settings. Tried restarting the thermostat already. Pretty frustrating

Re: Voice command stopped working

Compunex — Sat, 11 Nov 2023 00:01:52 GMT

I am also having the same issue. Started two weeks ago.

Re: Voice command stopped working

Markjosephp — Tue, 14 Nov 2023 03:41:10 GMT

Hi folks,

I'm sorry for the delay in response, and thanks for providing more details. To sum up, please share with us these versions:

Nest Thermostat Software Version:
Nest app and Google Home app versions:
Google Assistant app:
Operating System version of the phone:
Make and model the phone:
Sample commands being used:
Response from Google Assistant:

I'll look forward to your response.

Regards,
Mark

Re: Voice command stopped working

sbehnken — Mon, 27 Nov 2023 15:10:57 GMT

Nest Thermostat Software Version: 1.3-10
Nest app and Google Home app versions: Thermostat-1.4, Model: Nest Thermostat
Google Assistant app: Home
Operating System version of the phone: Android Version 13
Make and model the phone: OnePlus 11
Sample commands being used: Hey Google change thermostat to 73 degrees
Response from Google Assistant: Actually the thermostat doesn't support that functionality

Re: Voice command stopped working

abeauvais — Sun, 03 Dec 2023 14:15:24 GMT

Same problem here, only mine just started about 2 weeks ago. It’s really frustrating and I feel like it’s just google secretly cutting features. I can’t do mad libs either and few other control options disappear