topic Re: Lost Connection to Nest when purchased new iPhone in Nest Thermostats

Lost Connection to Nest when purchased new iPhone

nturf — Wed, 19 Jul 2023 21:11:29 GMT

I successfully installed and connected my nest thermostat to my previous iPhone. I now have a new iPhone it doesn't connect to the nest thermostat. How do I connect my new iPhone to the nest thermostat since it is always showing me away and raising my air conditioning temperatures?

Re: Lost Connection to Nest when purchased new iPhone

Markjosephp — Wed, 26 Jul 2023 03:46:33 GMT

Hello nturf,

Thanks for reaching out to the Google Nest Community Forum. I'd love to help.

Accessing your Nest Thermostat on your new phone no longer needs to be added as a new product. Make sure to sign in with the same email address associated with your thermostat so it will appear automatically in the Nest app or in the Google Home app. You can verify what email account was used with the setup if you still have your old phone. If the same account is already logged in, check for other available home structures where it was connected.

Let me know if that works.

Regards,
Mark

Re: Lost Connection to Nest when purchased new iPhone

Markjosephp — Sat, 29 Jul 2023 07:48:25 GMT

Hey there,

I don't want to be a nudge, but I'd like to check if you were able to get access back to your Nest account. Feel free to reach out again if you still need help.

Thanks,
Mark

Re: Lost Connection to Nest when purchased new iPhone

Markjosephp — Tue, 01 Aug 2023 02:20:07 GMT

Hi nturf,

I'm checking in to make sure that you've seen my response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours.

Best,

Mark