https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460828#M99372 <P>Yes! I rang this number 08081692307 and got thru very quickly. The support contact opened a case and sent me a link to the BOXT site.&nbsp;</P><P>Quite a breath of fresh air so well done Google <span class="lia-unicode-emoji" title=":beaming_face_with_smiling_eyes:">😁</span></P> Sat, 29 Jul 2023 11:25:30 GMT lanternrouge67 2023-07-29T11:25:30Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460497#M99275 <P>Had system since 2019 (I think) the heat link has lost contact in the past and been reconnect-able using the advice on this forum.</P><P>This evening it just stopped working and has no lights and is unresponsive to the button press and hold procedure.</P><P>Seems it is defunct.</P><P>How do we get it replaced? Odd a piece of electrical equipment can just stop but hey ho.</P><P>Please can you help/advise?</P> Fri, 28 Jul 2023 22:34:20 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460497#M99275 lanternrouge67 2023-07-28T22:34:20Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460514#M99283 <P>Are we still able to use the Boxt service to replace the faulty heat link? See&nbsp;<A href="https://www.googlenestcommunity.com/t5/Blog/UK-amp-European-countries-Heat-Link-replacement/ba-p/244671" target="_blank">https://www.googlenestcommunity.com/t5/Blog/UK-amp-European-countries-Heat-Link-replacement/ba-p/244671</A></P><P>Seems like Google accepted the devices were faulty nearly a year ago. I was not aware of the announcement until today....because it "just worked" (like an old un-smart thermostat used to) but now I see its been an long standing issue.</P> Fri, 28 Jul 2023 22:40:41 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460514#M99283 lanternrouge67 2023-07-28T22:40:41Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460770#M99351 <P>Seems like I need a case number and can use that at BOXT.</P><P><A href="https://www.boxt.co.uk/boilers/boiler-repair/google" target="_blank">https://www.boxt.co.uk/boilers/boiler-repair/google</A></P><P>I think I can get the case number via support.google.com</P><P>They are not "open" til midday UK time so I'll update after that.</P> Sat, 29 Jul 2023 07:54:48 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460770#M99351 lanternrouge67 2023-07-29T07:54:48Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460795#M99366 <P>Hi there, thanks for reaching out! I'm so sorry to hear about this situation. Did you manage to contact our live support or you want to continue here?</P> Sat, 29 Jul 2023 08:38:07 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460795#M99366 LarisaL 2023-07-29T08:38:07Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460828#M99372 <P>Yes! I rang this number 08081692307 and got thru very quickly. The support contact opened a case and sent me a link to the BOXT site.&nbsp;</P><P>Quite a breath of fresh air so well done Google <span class="lia-unicode-emoji" title=":beaming_face_with_smiling_eyes:">😁</span></P> Sat, 29 Jul 2023 11:25:30 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460828#M99372 lanternrouge67 2023-07-29T11:25:30Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460831#M99374 <P>BOXT engineer on their way on next week. This is fine as the weather is warm and the immersion can service the hot water till then.</P><P>&nbsp;</P> Sat, 29 Jul 2023 11:42:56 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460831#M99374 lanternrouge67 2023-07-29T11:42:56Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460874#M99382 <P>I'm glad to hear that! Is there anything else I might help you with?</P> Sat, 29 Jul 2023 13:43:39 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/460874#M99382 LarisaL 2023-07-29T13:43:39Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/461831#M99642 <P>Hi, just wanted to check in. Is there anything else you need assistance with?&nbsp;</P> Mon, 31 Jul 2023 14:01:37 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/461831#M99642 AlexD 2023-07-31T14:01:37Z https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/462555#M99795 <P>I haven't heard from you in a while so, I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, Larisa.</P> Tue, 01 Aug 2023 14:14:11 GMT https://www.googlenestcommunity.com/t5/Nest-Thermostats/Nest-thermostat-h71-and-heat-link-has-no-lights-how-to-get-fixed-replaced/m-p/462555#M99795 LarisaL 2023-08-01T14:14:11Z