topic Re: Help with correct wiring in Nest Thermostats

Help with correct wiring

Jenmc26 — Tue, 25 Jul 2023 15:12:50 GMT

I currently have an Ecobee thermostat and plan to switch to the Nest. I wired it as I understood from instructions and internet resources. The heat worked fine but the AC did not work. What did I do wrong? How should the wires be connected? Photos are of the current Ecobee wiring and wiring at the furnace.

Help with correct wiring

Jenmc26 — Tue, 06 Jun 2023 14:54:51 GMT

Re: Help with correct wiring

zoeuvre — Sat, 10 Jun 2023 16:52:09 GMT

Hi Jenmc26,

Thanks for posting here in the Community forum, and I'm sorry to hear about the situation. Let me take a look at this for you.

What type of Nest Thermostat did you install? Also, please send us a photo of how you connected the thermostat wires to the Nest Thermostat base.

I'll look forward to your response.

Best,

Zoe

Re: Help with correct wiring

zoeuvre — Tue, 13 Jun 2023 16:55:12 GMT

Hi there,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Thanks,

Zoe

Re: Help with correct wiring

Jenmc26 — Tue, 13 Jun 2023 18:04:44 GMT

I think I have the Nest Smart Programmable Wifi Thermostat. I don't have a photo of the wiring since I had to reinstall my old Ecobee thermostat in order to use the AC.

Can you provide instructions on how the wiring should be given the photo of the Ecobee?

Re: Help with correct wiring

zoeuvre — Thu, 15 Jun 2023 20:59:59 GMT

Hello Jenmc26,

Thanks for getting back to us. Since the Nest Thermostat doesn't have a PEK terminal, could you help us instead with a photo of your HVAC control board where the other end of the wires are connected? It will help me better to determine the labels of your system.

Regards,

Zoe

Re: Help with correct wiring

Jenelyn_O — Sun, 18 Jun 2023 22:33:11 GMT

Hi there,

I appreciate your help, Zoe.

@Jenmc26, chiming in — were you able to see the response above? Please share with us the needed information, as it will help us to move forward.

Best,

Jenelyn

Re: Help with correct wiring

Jenelyn_O — Mon, 19 Jun 2023 22:36:08 GMT

Hi Jenmc26,

Just one final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,

Jenelyn

Re: Help with correct wiring

Jenmc26 — Tue, 20 Jun 2023 04:23:01 GMT

Yes, please keep this open. I am not able to take that photo right now but I will in a couple of days. Thanks

Re: Help with correct wiring

zoeuvre — Tue, 20 Jun 2023 15:51:35 GMT

Hi folks,

@Jenmc26, alright! Sounds like a plan. You can take note of the information given above. Also, we'll keep this thread open, but please be advised that as Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This includes locking threads after a period of inactivity.

Regards,

Zoe

Re: Help with correct wiring

zoeuvre — Fri, 23 Jun 2023 17:17:00 GMT

Hi there Jenmc26,

I wanted to check and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,

Zoe

Re: Help with correct wiring

Jenmc26 — Fri, 23 Jun 2023 17:37:15 GMT

Do these photos give you what you are looking for?

I'm not sure how to attach new pics to this post, so hopefully these links work?

https://photos.google.com/photo/AF1QipOXx08YGYztMT7gZQ8bIUHSDbPeFtJSjNiFv0fl

https://photos.google.com/photo/AF1QipP0A5vucxPSiJm1Lovb9dOomUetTrU1JJ9VDjJC

Re: Help with correct wiring

Jenmc26 — Fri, 23 Jun 2023 17:37:44 GMT

yes, i still need help. i tried to post the requested pics...

Re: Help with correct wiring

Jenmc26 — Tue, 27 Jun 2023 13:45:00 GMT

Were you able to view the photos I linked? Were they helpful?

Re: Help with correct wiring

Jenmc26 — Thu, 29 Jun 2023 15:27:02 GMT

Can you see the photos? Any advice?

Re: Help with correct wiring

Jenmc26 — Fri, 30 Jun 2023 15:11:08 GMT

I have not received any responses lately, are you still able to help me?

Re: Help with correct wiring

zoeuvre — Sat, 29 Jul 2023 18:46:50 GMT

Hi Jenmc26,

Thanks for posting here in the Community forum and for showing interest in our Nest Thermostats.

You may use our Compatibility Checker tool to identify the compatibility of your Ecobee thermostat wires to our Nest Thermostats.

Let us know if that helps.

Best,

Zoe

Re: Help with correct wiring

zoeuvre — Sat, 29 Jul 2023 18:49:15 GMT

Hi there,

I'll merge this thread with your new post, where all the updates will be posted, to start a fresh conversation and so we can communicate effectively. You can follow the main thread for news because this one will be locked automatically once merged.

All the best,

Zoe

Re: Help with correct wiring

zoeuvre — Wed, 02 Aug 2023 17:11:53 GMT

Hi there,

Let's continue our conversation with the main post, where all the updates will be posted, so we can communicate effectively. You can follow the main thread for news because this one will be locked automatically.

Cheers,

Zoe