topic Re: Unenrolling from NEST RUSH HOUR Rewards is RIDICULOUSLY HARD! in Nest Thermostats

Unenrolling from NEST RUSH HOUR Rewards is RIDICULOUSLY HARD!

JbalColgate — Fri, 21 Jul 2023 02:24:39 GMT

On hold for 1 hour to unenroll from this bull**bleep** "Rush Hour Program"

this is UTTER BS! why the first custeomer service guy is unable to un enroll?? he had to put me on hold for an hour and "ELEVATE" my case for someone to "CHECK THE UN ENROLLMENT PROCESS"

Bunch of BS!

Re: Unenrolling from NEST RUSH HOUR Rewards is RIDICULOUSLY HARD!

MplsCustomer — Fri, 21 Jul 2023 16:31:35 GMT

@JbalColgate

It must depend on which customer service rep happens to take the call. On the post below, the customer was able to unenroll in about 20 minutes. There are numerous posts in this forum about the challenges of unenrolling from Rush Hour.

https://www.googlenestcommunity.com/t5/Nest-Thermostats/Unenroll-Rush-Hour-Rewards/m-p/456000

Re: Unenrolling from NEST RUSH HOUR Rewards is RIDICULOUSLY HARD!

Markjosephp — Wed, 26 Jul 2023 04:27:37 GMT

Hello everyone,

I wanted to ensure that everything was covered here.

@JbalColgate, I'm sorry you have to experience this, and we hope you can have a better time. We have a designated team that handles this type of request. It is possible that they do receive a high volume of calls during those times. Please try reaching out to them again and letting them know your inquiry so they can forward it right away to the correct department.

I appreciate your input here, @MplsCustomer.

Let us know if you have any other questions or concerns.

Regards,
Mark

Re: Unenrolling from NEST RUSH HOUR Rewards is RIDICULOUSLY HARD!

Markjosephp — Sat, 29 Jul 2023 05:49:39 GMT

Hey JbalColgate,

Checking back in — how's it going? Have you tried reaching out to our team to cancel the Rush Hour Rewards? Please let us know if you have any other questions or concerns.

Regards,

Mark

Re: Unenrolling from NEST RUSH HOUR Rewards is RIDICULOUSLY HARD!

Jenelyn_O — Sun, 30 Jul 2023 23:37:37 GMT

Hi there,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.

I appreciate the help, @MplsCustomer and Mark.

Best,

Jenelyn

Re: Unenrolling from NEST RUSH HOUR Rewards is RIDICULOUSLY HARD!

JbalColgate — Mon, 31 Jul 2023 18:37:20 GMT

Yes, thank you, its been taken care of..

Re: Unenrolling from NEST RUSH HOUR Rewards is RIDICULOUSLY HARD!

Jenelyn_O — Mon, 31 Jul 2023 18:55:01 GMT

Hey JbalColgate,

Thanks for letting us know. I'm glad to hear that. We'll go ahead and lock this thread in 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Cheers,

Jenelyn