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Abode Security integration no longer available

RTennant
Community Member

Saturday

So what did you break now, Google? I have an Abode Security system that was integrated with Google Home that was not seeming to work with the automations I had built for it over the last few days. I looked in the Home app this morning and see everything for the Abode system showing offline, so I went to try to re-link the integration and it's no longer available. 

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1 REPLY 1

kcruzgonzalez
Community Specialist
Community Specialist

Tuesday

Hello @RTennant,

 

Thanks for posting on the community. I understand the trouble you're having with your Abode Security system and Google Home integration. I can understand how confusing and inconvenient this is. Let's work together for a solution.

A third-party integration like Abode disappearing from the Google Home app is very unusual and points to a change or a temporary communication issue between our services and Abode's.

Since the Abode integration is not currently showing up as an available option in the Google Home app, the most effective way to get to the bottom of this is to reach out directly to Abode's support team. They are the best source of information for any planned changes or recent outages with their integration.

Please explain to them that the Google Home integration has stopped working and is no longer available as an option in the app. They should be able to provide you with the latest information and a timeline for when the service will be restored.

Also, to ensure everything is fresh, please follow these steps to uninstall and reinstall both apps:

  1. On your phone, locate the third-party app (e.g., Abode, Smart Life, etc.) and uninstall it.
  2. Next, locate the Google Home app and uninstall it as well.
  3. Reboot your phone.
  4. After your phone has restarted, reinstall the third-party app and sign in.
  5. Finally, reinstall the Google Home app from the app store.

After you have completed these steps, please go back into the Google Home app and attempt to re-link your third-party account. This process will ensure you have the latest versions of both apps and that any old, corrupted settings are cleared.

I am confident that Abode will be able to provide you with a definitive answer. Please let me know what you find out, and I will be here to provide additional assistance if needed.

 

Regards,

Kevin

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