Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, I would suggest reaching out to customer support to see if there is a way they can help.
I look forward to hearing from you.
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.
Have a great day.
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.
Have a great day,