Can not log in to Nest Via PC

[JohnnyMax88]

Hey everyone,

I wanted to share an issue I've encountered while trying to migrate my Nest Aware account to my Google account. Recently, I attempted to log in, but when I clicked the "Forgot Password" button, I ran into a major hiccup: the system sent a verification code to an old phone number that’s no longer associated with my account.

This has left me stuck in a loop where I can't access the account to complete the migration. I’ve checked all my details to ensure nothing is amiss on my end, and it appears that the outdated phone number is the root of the problem.

Has anyone else faced a similar issue or found a workaround? Any advice or contact points for Nest support would be greatly appreciated.

Thanks in advance for your help!

[DeboraJ]

Hi @JohnnyMax88 

Thanks for reaching out to the community! I understand that you were having some issues trying to get access to your Google Account. I know this issue can be frustrating, but don't worry! Let me assist you with that.

Before we continue, I need to know some information about this issue to provide you with more accurate troubleshooting steps:

• Did you try to click on “Sign in with Google”?
• What is the domain you are using? Is it a Google, Outlook, or another domain?
• When you try to recover your password, do you have any other options?

Once you have this information, I will be more than ready to assist you!

Best Regards,

Debora