Can’t Login to Nest App

[Dlroon]

I can’t login to Nest and when I request a password reset nothing comes in. Checked spam and nothing there either. 

[MplsCustomer]

@Dlroon 

Are you trying to log into the Google Nest app with a Nest Account or with a Google Account? Are you certain you're using the same account username and password you've previously been using? What happens? If you're CERTAIN you're using the correct account information, why would you request a password reset? Maybe it's a temporary server glitch and you could try again later.

[janthadeus]

Hi folks,

Checking in — I just wanted to check if you've seen MplsCustomer's response. Let me know if you need more help.

I appreciate the help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey Dlroon,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Best,

Juni