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Can't add a home entry guest

BSS9878
Community Member

I am trying to add a Home Entry Only guest to one of my Nest properties and cannot. Yes I am able to add guests to the other properties. Anyone have such a situation? How did you solve. And no, I don't have 10 or more guests already listed. Only five.

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear about the troubles you're having with adding other Home Entry Only guests to the app, I know it could be frustrating, but I'm happy to look into this. 

Would you mind letting me know if you're getting any error messages or anything? 

 

You can find out more here: Learn about Family Accounts and how to share access to your Nest home.

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

 

Have a great day. 

Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

 

Have a great day,

Garrett DS