Can't link Spotify as music provider

[Const]

Hi!

I can't link Spotify as my music provider — I just don't see such option in the settings, however if I go to the Podcast section I see Spotify as an option and can successfully link it. 

 

 

[Tess6496]

Did you try the "other" option?

[Const]

Yes, it's not clickable. 

[GarrettDS]

Hey there,

I understand that Spotify issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? Have you tried uninstalling and reinstalling your app?

Please let me know.

Best regards,
Garrett DS
 

[Const]

@GarrettDS yes, it is still relevant. Yes, it doesn't help. 

[GarrettDS]

Hey there, 

Sorry to hear that you're still having this issue. 
Would you mind trying these steps please?

1. Start the Google Home app on your iPhone or Android phone.
2. Tap the plus sign at the top left of the screen.
3. Tap "Music and audio."
4. In the More music services section, tap "Spotify" and then tap "Link Account" in the pop-up window.
5. On the Spotify page, sign into your Spotify account.

Please let me know if you're still having issues. 

Best regards, 

Garrett DS

[Const]

@GarrettDS unfortunately I do not have the Spotify option in the More music section. 

[GarrettDS]

Hey there, 

Sorry you're still having the issue. 

Please try the following steps. Go the google home app then click on setting which is available on the first page when you open the app, then click on linked media accounts then you'll see Spotify there then you can link your account, before doing any of this make sure your Spotify account has been made with the same email ID which you use for the Google home after doing this clear the cache of the google home app and then you link your Spotify account with instructions provided above.

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS