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Can’t see Nest Aware history after migrating to Home app

AberRed
Community Member

We recently got a Google thermostat and downloaded the Home app. We connected our existing Nest doorbell to the Home app. Now we can’t see our Nest Aware history on the Nest app or the Home app and we received a refund on our credit card from Neat Labs. Did moving the doorbell to the Home app unsubscribe us from Nest Aware?  How can we get that service back or how can we see the history again. 

1 Recommended Answer

aatienza
Community Specialist
Community Specialist

Hey AberRed,

 

This is not the answer you're looking for. Video history is deleted when you remove a camera from the app or cancel a Nest Aware subscription. About renewing your Nest Aware, you can go to https://bit.ly/3mxX3Ff. Learn more here.

 

Thanks,
Archie

View Recommended Answer in original post

4 REPLIES 4

aatienza
Community Specialist
Community Specialist

Hey AberRed,

 

This is not the answer you're looking for. Video history is deleted when you remove a camera from the app or cancel a Nest Aware subscription. About renewing your Nest Aware, you can go to https://bit.ly/3mxX3Ff. Learn more here.

 

Thanks,
Archie

AberRed
Community Member

Not the answer I wanted but at least it is an answer. Thank you for replying.

aatienza
Community Specialist
Community Specialist

Hey AberRed,

 

Understood — let us know if you have any other questions, we're here to help.

 

Check out this link for additional help.

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey AberRed,

 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

Thanks,

Archie