I’ve been trying to setup my minis and add devices from SmartThings and Arlo. I’m able to add, but unable to control. Arlo specifically always shows as offline.
I’ve tried to unlink both services but and also unlinked them from my Google account. They still appear as “linked to you.”
The latest attempt now has the devices showing up twice.
I’ve also tried deleting the home and starting over a few times but anytime I create a home the devices show back up without me adding them.
many help would be appreciated.
Sorry for the late response, but I wanted to drop in here to help.
I understand that this can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
I look forward to hearing from you.
Sorry to hear that you're still having this issue. It definitely is strange that even after removing or deleting the household that when you create a new one, the devices still show up. Have you tried completely uninstalling and reinstalling the app? You can also try to delete the cache from the app as well.
Please let me know if that helps.