Can’t unlink services or remove devices linked to me

[SFinsf]

I’ve been trying to setup my minis and add devices from SmartThings and Arlo. I’m able to add, but unable to control. Arlo specifically always shows as offline. 

I’ve tried to unlink both services but and also unlinked them from my Google account. They still appear as “linked to you.”

The latest attempt now has the devices showing up twice. 

I’ve also tried deleting the home and starting over a few times but anytime I create a home the devices show back up without me adding them. 

many help would be appreciated. 

[GarrettDS]

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that this can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?

I look forward to hearing from you.

Best regards,
Garrett DS
 

[SFinsf]

Thanks for getting back to me. Still a no-go. Tried again last night and I still can't delete. When I try and unlink the service, it immediately takes me back to the add device page.

[GarrettDS]

Hey there, 

Sorry to hear that you're still having this issue. It definitely is strange that even after removing or deleting the household that when you create a new one, the devices still show up. Have you tried completely uninstalling and reinstalling the app? You can also try to delete the cache from the app as well. 

Please let me know if that helps. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[SFinsf]

Still happening. If I delete the app, will any data be lost? I am managing a rental as well, and I don't have physical access since it's not local. I'm a little concerned about that.

[GarrettDS]

Hey there, 

By uninstalling and reinstalling the app it should help to fix the issue that you're having, but it should remove households and devices linked. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS