Cannot connect Nest thermo to Nest app

[ShaunW]

One of three Nest thermostats were successfully attached to my Home account on showed in the app. One of them appeared to be "offline", although it was still connected to the network. I ended up resetting the Nest but it now will not connect to the Home account via the Nest app. I have tried using the UPC code and also the entry codes.

The Nest thermostat is connected to the same wifi network and is otherwise working, but fails to connect to the account via the app.

Any suggestions?

[MelbaDT]

Hey @ShaunW, 

Thanks for posting and sorry for the delayed response. I want to check on your thermostat why you're unable to add it to your Nest app. 

A few questions — are you getting a specific message or a code? If yes, what is it? Also, what is the make and model of the mobile device that you're using? It would be great as well if you could provide a rundown of the steps you've tried so we can pick up from there. 

Best, 

Melba

[MelbaDT]

Hey there, 

Checking back in — feel free to reply back should you need more help. 

Cheers, 

Melba

[GarrettDS]

Hey there,
Just checking in to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[ShaunW]

I ended up deleting the entire “home” and resetting all the Nests, and starting from scratch. They are now working,  but it was a good amount of work.

[GarrettDS]

Hey there,
Glad to hear that it works now so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS