02-27-2024 09:43 AM
Hello
How do I escalate my case if I am unable to get a reply from Google support?
The ticket has been open since 6th January and the last email I had from Google was on Feb 21 where I was told:
"We are still reviewing this case thoroughly with our Engineering Team and we will get back to you once feedback is available, please give us 24 to 48 hours. "
I gave it 20 days and no reply, sent a chaser and still no reply. Can someone tell me what is happening with this case?
02-28-2024 03:38 AM
Hi OmegaLocksmith,
Oh no! That isn’t the experience we want you to have. I’d be more than happy to help you with this.
Unfortunately, we are unable to open the case ID you provided. Don’t worry, I need additional information from you that would be best shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. This form is only meant for you to use, so let me know once you’re done.
All the best,
Lance
02-28-2024 05:51 AM
done with form
02-29-2024 04:02 AM
Hey OmegaLocksmith,
We got your form — thanks for filling it out. Our team will reach out to you via email to further assist you.
Cheers,
Lance