I’m sorry to hear about your account. I just wanted to confirm, the password you are trying to reset is for the Gmail account itself, or the Nest login?
Got it. See the steps below and let me know how it goes.
Please check the following.
Spam folder
Promotions folder
Junk or Trash if their email filters junk mail directly to the trash
Did you recently delete your Nest account or have received an email from Nest that asks to confirm their account's deletion?
Try the following steps.
If your mail service uses one, add @Nest.com to their allowlist. The steps on how to do this step vary based on your Internet Service Provider (ISP). If you can't find the steps on how to do this with a simple Google search, then contact your ISP for help with the process.
Some email domains may have an anti-spam feature that could block legitimate emails from Nest inadvertently. If you added account@nest.com to your allowlist, you should receive the verification email.
Known domains which block Nest emails at the server level: @btinternet.com and @comcast.com.
If you still can't receive emails after you added account@nest.com to your allowlist, contact your ISP or email provider.
We’re glad to hear that this has been sorted out. I'm going to mark this thread as resolved. I'll be locking this thread soon. Feel free to create a new thread if you have more questions or other concerns. We’ll be more than happy to assist you.
