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Could not reach Haier uhome account

Gabriele
Community Member

Hi everybody. Till yesterday everything was working fine. Today the air conditioners can't be controlled by my nest hub. Via smart air2 app they works fine. I tried to disconnect my uhaier account and when I try to reconnect it in the Google home app, the following message appears: "could not reach Haier uhome account. Try later". Can someone help me please? 

15 REPLIES 15

DavidCastro
Community Member

Same problem here.

LeonR
Community Member

Same problem 

Nicolas
Community Member

Same problem.  Still no answer from Haier. 

 

Nicolas
Community Member

If you try to access the URL that appears when you link the Haier Uhome app with Google Home, you get the error 404 Not Found. It seems the server is down or something. I hope this is temporary.
https://uws-gea-euro.haieriot.net/

 

Gabriele
Community Member

I see...hope it is temporary

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Sorry to hear that you're having issues with this, but I'm happy to look into this for you. 
It appears that we haven't had any other reports about this, but I would suggest reaching out to the manufacturer's help and support channels to see if this is something they have further information on. 

Please let me know if you have any other questions. 

Best regards, 

Garrett DS

Checking here on the community, seems that there was a similar problem with Xiaomi accounts. Anyway there are some other users that have the same problem. Some of them are here in this conversation. Anyway if can investigate should be a good thing. Thanks for your support!

Nicolas
Community Member

I received this answer from Haier, but nothing that helps so far.


Thank you for contacting Haier Appliances. I am happy to assist you today.

We appreciate you being a part of our Haier Family.  I am very sorry your Google Home is not connecting properly for you.  There may have been an update that needs to be installed or updated.  For this, please, reach our to our Connected Home Department at 800*220*6899 and we will be able to get you back up and running.

Thank you for contacting me back.
---------------------

Thank you for contacting me back.
This makes sense about the server error.  I know that our system was down yesterday, not sure if there is any connect here or not.  Have you contacted Google Home to see if they have any remedies for this as of yet?

Nicolas
Community Member

I have tried creating a new account but I get the same error.

OkOtChA
Community Member

Hello. Same problem here. For two weeks now!

thesab
Community Member

I have tried a few times recently and also have the same error message.

Gabriele
Community Member

Today the problem seems fixed. I am able to connect again my uhome account to Google home!

OkOtChA
Community Member

Same

Also working for me.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like things seem to be getting fixed with this, so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS