Don't receive login code by email

[GA7]

Long time Nest user signing in with Nest account on same iphone. Periodically get bumped out and have to get a code sent to my email to finish logging back in. This time no code. Its been 3 days.  Email server issue at Nest?  Like I said Ive been through this process for years, no problem getting the email until now. Email settings haven't changed. 

[EduardoN]

Hi @GA7,

Thanks for reaching out to the Google Community Forum! I sincerely apologize for the inconvenience with the login process and the fact that you haven't received an email with the verification code. I appreciate you taking the time to investigate what happened, and I'm happy to help!

I've reviewed the information you provided, and I have a few more questions to ensure I can provide the correct troubleshooting steps:

• Has your Nest Account been migrated?
• What is the domain of your email (e.g., Gmail, Hotmail)?
• Did you check your spam, junk, or trash folder for this email?

Visit our Help Center to learn more about Add 2-step verification to your account on the Nest app.

If you have any more information that could be helpful, please let me know.

Best regards,

Eduardo

[GA7]

Thanks for responding. The original account had a non-gmail domain but that was never an issue in the past. Occasionally Nest would randomly log me out and then I'd log in with an email code always arriving. I dont have 2FA on the account, this was a Nest process. Spent 1.5 hours on chat with a rep and got nowhere. Couldn't get into the original account, no email sent (no reason for that given), migration attempt with the rep failed (you have to be able to access the original account to migrate). Ultimately ended up with a new Nest account associated with a gmail address but no devices attached to it. Now going through the process of resetting them individually to connect them to the new account (some are in a separate location). Annoying that rep provided no explanation for why this happened in the first place and why Nest unable to send me an email which I never asked for in the first place. She just dodged that question. 

[EduardoN · Accepted solution]

Hi @GA7,

Thank you so much for sharing the inconveniences you've been having with your Nest Account. I sincerely apologize for what happened with your account. I understand that you contacted Technical Support, who instructed you to create a new account to access without any problems. I would like to confirm if you need help adding your devices back to your Nest App.

Visit our Help Center to learn more about Set up Google devices in the Google Home or Nest app.

Keep me posted so I can provide you with further assistance.

Best regards,

Eduardo

[GA7]

Thank you for responding EduardoN. You can close this thread from my perspective. Ultimately no fix and no answer from tech support as to why there was an inability to get into the original non-gmail nest account. I started over from the beginning and created a new account with a gmail address, manually reset all of my devices and added them to the new account. 

[Chiplarry61]

This is the only thing to do? Why cant Nest/Google fix the problem on their end. Its not a problem on my end. Can I TALK to a human?

[Blessedlove19]

I have the very same issue and nest does not have a live human to talk to this is VERY frustrating 

[Chiplarry61]

To put it kindly

[Chiplarry61]

I guess Im going with Honeywell ! Ive had theirs for as long as Ive had a NEST. NEVER had a problem with Honeywell, Constat issues with NEST, and NEST isnt around to help