Error when migrating legacy nest account to google

[Tjacklin]

 

I just spent over an hour with google support and still can’t migrate my legacy nest account to google…

Getting the same error on PC and my iphone:

[Thomaswestside]

I have exactly the same problem, what is the fux?

[Thomaswestside]

Fix, sorry

[JimmyL]

Same for me... any resolution? 

[Thomaswestside]

Yes, you need to use a browser and log in the your Nest account on home.nest.com, then you can do the migration.

[arewedoneyet]

Unfortunately, using a browser didn't help - I still get errors. If anyone has spoken to Google support have they had any suggestions or do they have access to any kind of logging so we can see what's failing? 

I suppose I could reset all of my devices to factory and then create a new account but that sounds like a nightmare.

[JimmyL]

I’m in the same boat. Tried multiple times with various browsers. 

Ive not had chance to talk with google yet but I’m close to setting up a new account and staring again! 

[Princesss]

Hi folks,

Thanks for reaching out. 

We're sorry to hear that you're experiencing this with your devices. Kindly check these steps and see if it works.

Migrate your Nest Account to a Google Account

Important: If you started using the Nest app after August 19, 2019, you’re already using a Google Account and don’t need to migrate.

If you started using the Nest app before August 19, 2019, you created a Nest Account to manage your Nest products. You now have the option to migrate your Nest Account to a Google Account, creating one unified Google Account that you can use to manage products and homes in both the Nest and Google Home apps.

If you migrate, your Nest data will be associated with your Google Account. To understand how Google will use your Nest data if you migrate and how you can manage your Google settings, read our Privacy FAQs.

Note: If you use a Gmail address to sign in to your Nest Account, you might still need to migrate.

Before you begin

If you migrate your Nest Account to a Google Account, your experience of your Nest home and products will change. Migration is optional, and once completed, is not reversible, so it’s important to understand the changes that migration will bring before you start.

Here are some key things that will happen when you migrate:

• You’ll remove all Works with Nest connections.
• You will no longer be able to use the Nest app on Apple TV or on Android TV.
• Home members may lose access and need to be re-invited.
• After migration, home membership is managed with the Google Home app.
• Your data will be handled according to Google’s Privacy policy.
• You’ll be subject to the Google Terms of Service and these Nest Terms of Service.

We recommend that you read all the information in the Important changes when you migrate and Privacy and Terms of Service sections to help decide if migration is right for you at this time.

How to migrate

You can only link one Google Account to one Nest Account.

1. On your mobile device, download the latest version of the Nest app from Google Play.
2. Check that you have an eligible Google Account.
   1. If you don’t have one, you will need to create a new Google Account.
3. Open the Nest app and, if asked, sign in.
4. Tap Settings Account verify that you’re signed in with the account you want to migrate.
   1. To migrate a different Nest Account, tap Sign out at the bottom of the screen sign in with the account you want to migrate.
5. Tap Migrate to a Google Account.
6. Follow the in-app instructions.

Let us know how it goes.

Best,

Princess

[Princesss]

Hello there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[JimmyL]

I ended up deleting everything and staying a fresh with the new google account. Quite easy in the end for 2 stats and 2 cameras. All fine now, but not made easy with any support. 

[Princesss]

Hi JimmyL,

Thanks for letting us know about this. Glad to know that all devices are working now. 

Since this has been resolved, we'll consider this complete and will lock the thread in 24 hours. Feel free to start a new one if you need assistance with your Google Nest devices and the Community would gladly lend a hand.

Best,

Princess