Globe Light bulbs- some but not all Offline

[sdwright]

I have Globe light bulbs throughout my secondary address.  I got all brand new ones at the same time when I set this place up because of how wel they function in my primary address. Getting connectivity was a nightmare this time around, with the inabilty to connect to the Google Home app at all. After some back and fourth between Globe and my ISP, a connection somehow miraculously occurred and everything was fine until about two days ago. Now two bulbs, the ones that are used all the time show as offline in the Home app but are perfectly fine in the Globe app. I am hoping to not have to go through a complete factory reset of everything for what would be a fourth time. Any ideas, outside if resetting? They were working just days ago, there is no reason they should of stopped.

[DeboraJ]

Hi @sdwright,

Thanks for reaching out to the community! Sorry to know that you were having some inconveniences with your Globe Lights and the Google Home app, this regarding some of your lights appearing offline. I understand how complicated this situation could be, especially when you pass through a complicated process to establish a connection between the lights and the app. Don’t worry about it! Help is here.

Before we go further, I'll need you to gather some information:

• After unlinking the device, was it successfully removed from the Google Home app?
• Have you tried clearing the cache of the Google Home app?
• Have you tried uninstalling and reinstalling the Google Home app?
• What is the current version of the Google Home app you are using?

Once you have this information, I'll be happy to help!

Best regards,

Debora