Google App doing nothing after scanning QR code on the thermostat

[mercedesnm]

Hello,

The Google App does absolutely nothing after scanning QR codes while setting up the thermostat. As soon as it is scanned and connecting, it returns to the home screen on the IOS app. How do we get this to register?

[Ryan_G]

Hi mercedesnm,

Thanks for reaching out here in the community and we're sorry for the delay.

I'd like to jump in here and check if you're still having the same issue when setting up your thermostat. Have you tried to restart your Wi-Fi router and your thermostat? You could also check if Bluetooth and location services are being enabled on your phone.

Let me know how it goes by replying to this thread.

Best regards,

Ryan

[Ryan_G]

Hey mercedesnm,

I just wanted to follow up and see if you're still in need of help. Please let us know as we would be happy to answer any questions you may have. 

Best regards,

Ryan

[Ryan_G]

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.

Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,

Ryan