cancel
Showing results for 
Search instead for 
Did you mean: 

Google Assistant activation fails with 83902 kGSKErrorDomain (Solution!)

daBowmore
Community Member

Hello all,

I thought this might deserve a bit of attention, for a eventual bug fix from Google? At least might help some users stuck with this same error.

 

I tried desperately activating Google Assistant for our new Google Nest Mini on my iPhone / Google Home app. But it simply failed every single time on Google Assistant activation, when accepting the privacy policy etc. on the phone. The error message is super unclear -83902 kGSKErrorDomain, possibly points to DNS or such…? But troubleshooting network didn’t solve anything.

Finally I found a tip that Google Home app’s language (through phone Settings app, and there the Google Home app settings + language) selection had helped somebody.

And while I can’t believe it, that was indeed the case for me as well! My phone language is Finnish, and Google Home had defaulted to that language. I selected UK English for the application, and the google Assistant activation finally worked.

Please note: I did select English (UK) for Google Assistant on every attempt, but the activation fails whatever the user chooses, as long as the Google Home app language is something “exotic” (possibly any unsupported language by Google assistant)?

Could somebody please escalate this to correct development team? Not very user friendly error, and very tough to troubleshoot. And should be super easy fix.

15 REPLIES 15

Nivo30
Community Member

Hey! 
when Im in the App of google home and try to connect my nest hub to the profile

this is the error:

ErrorDomain 83902

what Can I do next?

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Thanks for bringing this to our attention. I'm happy to escalate this to our engineering team and thank you for sending this over to us. We are definitely always looking for ways to improve our products and services and feedback like this helps. 


Please let me know if you have any other questions. 

Best regards, 
Garrett DS

emilne
Community Member
 

K_wind
Community Member
 

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS
 

Sebi
Community Member

When i Want to connect with my iOS this error shows up.

danmdinu
Community Member

  I just bought a new Google Nest Mini and I'm trying to set it up on IOS. I'm getting 83902 kGSKErrorDomain in the setup. 

I see that many have this issues but Google didn't fix it. Feels incredible to have people buy for a product which doesn't work at all or needs 100 workarounds. 

Is there any fix for this or should I return it? 

 

 

davidking
Gold Product Expert
Gold Product Expert

What language do you have set in your phone's settings app, as well as in the Google Home app?


Volunteer since 2011, Product Experts are not Google employees.

nau
Community Member

An error 83902 kGSKErrorDomain shows up during the setup. I read this could be fixed by settinä the language to English in Google Home, but how do I do this?

Sabina
Community Member

 I went through the normal process of factory resetting the google home mini but when I got to the part of linking the account it would pop up with error code kGSKErrorDomain error -9807. What should I do? 

tracy_cdn
Community Member

I am trying to set up my father's new Google Nest Hub and I get an error saying "The operation couldn't be completed. (kGSKErrorDomain error-83905)."  I see other people have had this issue because their first language is not English.  That is not our issue, we are English speakers only.  I have tried multiple restarts, factory reset, reset the Wifi, different iPhones/iPads, all to no avail.  I have even returned two of the displays and Best Buy was absolutely no help, they will just happily replace it over and over.  Any suggestions?

NigelB
Community Member
  • Hi I continually get the following error message: kGSKErrorDomain-83902

 

I can’t connect

Princesss
Community Specialist
Community Specialist

Hi NigelB,

 

Thanks for bringing this up.

 

Can you please verify what Google Home/Nest speakers are you using? Are you trying to set up your device on a new WiFi network?

 

Let us know more about it by responding to this thread.

 

Best,

Princess

NigelB
Community Member
Hi- it's a Nest Mini.
It's a new device, not on a new wifi.
I tried it at my FIL's house (it was a present) & got the error message every time.
Tried it in my house & worked first time.
 
I wonder if the language could be an issue- he has Google in Catalan & had enabled Spanish as the language for the speaker (Catalan doesn't appear on the list).
 
Many thanks Princess