07-09-2022 12:21 AM
I was able to connect my Cync Tunable White Direct Connect Smart Bulb to my Google Home app but when I got to Home Control to link my Home app to Cync and log in, it doesn't do anything. It doesn't even give me a notification, only time it would give me something is if I put the wrong password/email. The bulb light is yellow and would like to set it to daylight when I wake up but it states it doesn't know how to help with it. What am I missing? Please help!!!
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07-13-2022 11:18 AM
Hey EvieBelle,
Thanks for reaching out and we're sorry for the trouble this may have caused you.
Could you try removing your light from the Cync app and directly set it up in your Google Home app? Try these steps:
Looking forward to your response.
Best,
Alex
07-09-2022 12:25 AM
I am trying to granting Google permission to my GE lights.
07-13-2022 11:18 AM
Hey EvieBelle,
Thanks for reaching out and we're sorry for the trouble this may have caused you.
Could you try removing your light from the Cync app and directly set it up in your Google Home app? Try these steps:
Looking forward to your response.
Best,
Alex
07-16-2022 11:30 AM
Hey EvieBelle,
Checking back in to see if the troubleshooting steps shared help. Let us know by updating this thread, and the community will be happy to lend a hand.
Thanks,
Alex
07-17-2022 11:37 AM
Hey EvieBelle,
Just checking in to make sure that you saw my response. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.
Kind regards,
Alex
07-17-2022 12:09 PM
I was able to solve it. Thank you so much.