Google Home says Lutron is offline

[mountains413]

I connected Lutron Caseta to Google Home and the connection has worked perfectly until 2 days ago.  Google Home says that Lutron is “not available right now” for voice commands and “offline” in the Google Home app. 

Troubleshooting I’ve done:

- deleted Google Home and added back

- deleted Lutron app and added back

- attempted to disconnect Lutron from Google Home (this was not successful)

- power cycled Lutron router 

Lutron app still works perfectly to control devices.

please help. Thanks!

[GarrettDS]

Hey there, 

Sorry to hear about the issues that you're having with your Lutron device and the Google Home, I know it can be confusing, but I'm happy to help. 

Thanks for letting us know what troubleshooting you've done, that definitely helps and I have a few follow up questions. 

• When you tried unlinking or disconnecting Lutron from the Home app, what happened?
• Have you double checked your network connection to make sure that it's stable?

I look forward to hearing from you. 

Best regards, 

Garrett DS

[kw3]

I'm having the same issues starting around the same time.  I moved some devices around and renamed some and when I try to re-sync Lutron and Google Home I lost access to most of the devices.  I followed all the steps you did as well with no luck. Google only shows 10 devices when there should be 38. The integration to Lutron is working fine, I am able to control lights with another app (IFTTT). It is a Google Home problem.

[kw3]

The solution I found was to create another Home and individually move the lights to that Home and then move them back. All 37 lights are working now. What a pain but at least I found a work-around.

[GarrettDS]

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS