Google Home won’t switch to away

[the93owner]

I have two members in the household, each with one phone linked to my home. I can see on both phones that the presence sensing and location sharing settings are on. In the activity history tab I can see that when I leave the home,  it says “your location switched to away” and same for the other phone. However, when both phones leave the home, the Home app does not switch to away. The app has no problem determining that both phones are no longer home. It just does not switch to away even though home & away automations are set up. I’ve had this set up for years with no issues, but I recently got a new phone and that’s when it seems to have started giving me problems. I reset my old phone and no longer have it anymore. What could be the issue?

[tajennifer]

Hi the93owner,

Thanks for posting. I understand that your Google Home app is not switching to Away mode when both phones leave the home. I appreciate the information you've provided. Don't worry, help is here!
Let me tell you that each person who shares access to a home with the app should have only one phone with Presence Sensing enabled. If you use more than one device for Presence Sensing, it can cause switching between Home and Away modes to not work as expected.
For instance, if you have two phones and you're the last person to leave home with your personal phone, but the other person's phone is behind, your home will think you're still there and won't switch to Away.
My recommendation is to check that the presence sensing is set up correctly by following these steps:
Google Home app:

• Open the Google Home app.
• Tap Settings > Presence sensing.
• Toggle the on or off button to select the devices that you want to use for presence sensing. These devices help determine if everyone's away or someone's home.

Nest app:
If you also use the Nest app, you should check Home/Away Assist settings as well.
Please let me know how that goes.

Best regards,
Jenny