Google Nest keeps signing me out

[JohnF]

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Original poster: ml static 

iPhone newest, iPhone most recent version, App most recent, Device Nest Thermostat/Fire alarm with firmware/software updated.

Always, every day, sometimes 3 times a day, or whenever I open your piece of shit app it always tells me I need to sign back in Makes me regret buying google devices for my most stupid smart home upgrade. Can you tell me whats going on with this other then just a generic response you troll every other post with. If you have nothing else to add thats actually helpful let me know so i could hire someone to remove all your products from my home.

[JohnF]

Hey there ml static, 

Sorry for the late response, but I wanted to hop in here to help. I can understand the frustrations around your app troubles, but I'm happy to look into this for you. 

First, would you mind answering some questions for me so that we can get to the bottom of this?

• What troubleshooting steps have you taken?
• Are you still experiencing the issues with the app? 
• Are other devices having issues with the wifi or with staying online?

I look forward to your response.

-from Garrett DS (Community Specialist)

[BigJoe]

I know this is an old thread but I’m having this issue now! I’m not computer guy but I think this is a Verizon issue. My previous provider (Comcast), I never once lost connection or had issues with being logged out. I’m planning on switching back due to a bunch of other issues non related.