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Google home one member cannot control Nest thermostat

zakstr
Community Member

Hi, I have a home setup with 2 members, myself and my partner.

I can control everything via the Google Home app (nest thermostat, phillips hue bulbs, google speakers).

My partner can control everything except the Nest thermostat and it just says she cannot connect to it, although she can see it as a device in the household, but not any of the information from it. Any advice please?

I have tried this on both a samsung phone but also a Google pixel 5. When I login to my account on her device, the connection is okay and I can control it. Is there something I'm missing? 

4 REPLIES 4

GarrettDS
Community Specialist
Community Specialist

Hey there,
Sorry for the late response, but I wanted to drop in here to help.

I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.

Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried? Perhaps try unlinking and relinking the device from the app that you're having issues with?

I look forward to hearing from you.

Best regards,
Garrett DS
 

zakstr
Community Member

Hi Garret, this has been ongoing for around 2 years and I haven't found a solution.

 

I've tried adding and removing the other member and I've just deleted the thermostat and linked it back and the other member still cannot access it.

 

She can access every other device, just not this one 

zakstr
Community Member

IMG-20211130-WA0004.jpg

Just to clarify, here is a screenshot from the device and it shows as offline

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Thanks for giving me that information, sorry to hear that this problem is still occurring. 

The email address that they are using, is it a Gsuite account or a personal gmail address? Also just to clarify, does the device show offline in your app as well or is it only on the other one?

 

I look forward to hearing from you. 

Best regards, 
Garrett DS