11-14-2022 01:55 PM
I have a hub max, home and a few mini speakers and none of them are showing as available when I open up an app on my phone. Has this been disabled? Is it part of the Netflix/Google issue that happened this past weekend? I've tried everything... I'm at a complete loss.
Cache's have been cleared; Networks forgotten and reset; Devices all completely power cycled; Apps deleted and reinstalled; location sharing; parental restrictions... I'm stuck.
11-20-2022 01:10 PM
Thanks for posting and apologies for the late reply. I'm sorry to hear you are having issues with casting using your mobile phone. Just wanted to check if you have already tried using another mobile phone? If not, make sure that on your mobile device data is turned off and you are connected on the same network where all of your devices are connected. Also, does it happen in one app only?
Keep me posted.
11-23-2022 03:47 PM
We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.
11-24-2022 03:59 PM
We want to ensure you are good to go, and everything is working properly. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the Community and we’ll be happy to help.