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Home App Crashing

Gavbos
Community Member

‎09-04-2024 11:51 PM

After the most recent set of updates to the Google home app, the app no longer opens at all and crashes immediately every time I attempt to open it. I have IOS 16.0.3 so it is not an iOS compatibility issue. After deleting and redownloading the app, the issue persists.

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aperezdeleon
Community Specialist
Community Specialist

‎09-08-2024 01:52 PM

Hello Gavbos,

 

Thanks for reaching out to our community.

 

I understand how frustrating it can be when you can't access your devices because the Google Home app is not launching. Don't worry, though; let's see what's happening.

 

Do you have another device available where you can check if these crashes occur there as well? Do you receive a specific error message when the app closes?

 

I noticed that your device is running an older version of iOS. Updating to the latest version can significantly improve performance and compatibility with the apps installed on your device. Please ensure you're running iOS 16.1 or above to ensure everything runs smoothly.

 

Let me know how it goes.

 

Regards,
Angel.

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