Home App not connecting to cameras while on LTE

[luuisiana]

Hi! I did see that someone posted this in December but it doesn't seem like there was a resolution for it that worked. My Google Home App works perfectly when I'm on WiFi and when the Doorbell rings/I get a camera notification I can see everything, but I've never been able to get it to work on LTE. When I get the notification on LTE and go to my Cameras, it states "Camera Offline". Does anyone know the fix to this one? Thanks so much in advance!

[Muddi]

Hey luuisiana,

Thanks for reaching out. Could you tell us what type of Nest doorbell camera you have (battery operated or wired)? To stream your camera while not at home, go to https://goo.gle/2UZL8VI. Click here to learn more.

Hope this helps.

Cheers,

Muddi

[luuisiana]

Hi Muddi! I have the battery operated camera! 

[Jake]

Hey there,

I wanted to check in and see if you managed to see Muddi's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[luuisiana]

Hi Jake,

Thanks for the reminder! I just replied and am still having the issue.

[Muddi]

Hi there,

I'm just checking in to see if you still need help with your device. 
 

Cheers,

Muddi

[Muddi]

Hello luuisiana,

Sorry for the delays. To confirm, are you having the same issue when streaming the Nest camera on the Google Home website? 

Cheers,

Muddi

[luuisiana]

Hi! I am not, but I am when I'm on LTE in the app

[Muddi]

Hi luuisiana,

My apologies for the late response. To confirm, have you tried using a different phone? It is also possible that the network signal is not enough to stream the camera on the Google Home app.

Cheers,

Muddi

[Muddi]

Hi there,

Have you had the chance to try a different phone when  accessing your camera?

Cheers,

Muddi

[Muddi]

Hey luuisiana,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi