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I can't enable the Nest Skill in Alexa

rgaila
Community Specialist
Community Specialist

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Wendy Straker-Jones 

 

I can't enable the Nest Skill using the Alexa app.  My google account has been migrated.  When I get to the page that says 'Google Nest permissions' Step 1 is 'turn on access to your home's information'.  However, I can't use the toggle button to select it as it is greyed out.  Similarly the step 2 which says 'allow amazon alexa to access, control and use your thermostat data' is also greyed out.  If I try to click the 'next' button , it tells me to go back and select the two things I cannot select!!  I have no idea what to do about this?
 
3 REPLIES 3

rgaila
Community Specialist
Community Specialist
Hi Wendy Straker-Jones,
 
I appreciate this will be frustrating, so let me explain next steps. You can visit Amazon’s website for help with Alexa, including its connection to Nest products. For example, you may need to toggle permissions for the Nest skill, or you may need to disable the skill and then re-enable it. Amazon’s website has step by step instructions and additional troubleshooting suggestions:
 
 
- From david.king Gold Product Expert.

ccampton
Community Member

I also have this issue. I have been trying to solve it for 6 months now. Amazon tells me it’s Google’s fault and Google tells me it’s Amazon’s fault!

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Any update? I am in the same boat. Whatever I did I can get the first toggle to work now but not the second one.