I cannot turn the volume off when watching my nest cameras in the google home app for iOS.

[carpetri]

There's a bug in the Google Home app. When I mute the volume in my iPhone the Google Home app automatically turns it up again when I live view my Nest Cameras.

Can you please fix it ASAP. This is a MAYOR problem.

Thank you,

[Brad]

Hey there,

Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.

Best regards,
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

I appreciate the help, Brad.
 

Thanks,

Archie

[carpetri]

I did and they did not help. You did not address the issue at all. It does not even appear that you understood what I meant according to the reply I got.

[Brad]

@carpetri

We never received a response from you originally, so we apologize for not answering your question in the time this thread was up. Can you please clarify what you would like assistance with?

Best regards,

Brad

[EmersonB]

Hello everyone,

@carpetri I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information and check the link that Brad has shared? Also, were you able to fill out the form? Let me know if you have additional questions.

I appreciate the help, Brad and Archie.

Regards, 

Emerson

[carpetri]

Still having the same issue. Thank you for dropping. I just filled the form. 

[Brad]

@carpetri

Thank you for filling out the support form, and for clarifying for us. You should hear from support soon regarding the form you filled out. They should be able to assist you moving forward.

Best regards,

Brad

[aatienza]

Hey there,

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
 

I appreciate the help, Brad and Emerson.

Thanks,

Archie

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[carpetri]

The problem is that the HOME app turns the volume up automatically when I want to check the live feed of a nest camera. Even if I turn the volume off completely it automatically goes up again. 

[Brad]

@carpetri

Have you checked your phone settings with how your volume interacts with media? I would suggest checking out those settings as well. I would invite you to submit your experience and feedback in the app.

Best regards,

Brad

[carpetri]

Hmm there’s nothing obvious. Anything I should be looking at? I have an iPhone 14 pro running iOS 16.2

[Brad]

@carpetri

When you are in the app viewing an event, for example, are you able to adjust the volume with the up and down controls on the side of your phone? I am wondering if that is higher than it should be. Also, I think that support would also be of great help to you with this inquiry. Please fill out this form, and a higher tier of support will reach out to you.

Best regards,

Brad

[carpetri]

Exactly, When I do what you suggest, turn all the way down, it automatically turns it up again.