Hi debfitz,
Thank you for posting here in the community. I'm sorry that your Nest Account/App is not working as expected. But no need to worry, help is here.
Here are some troubleshooting steps you can try:
Login Problems:
- If you're having trouble logging in, double-check your email address and password. You can also try resetting your password through Google's password recovery process.
- I understand that you tried the “Forgot password?” option but it did not work from the app. If the migration from Nest to Google was completed, please check the following guide to know How to recover your Google Account or Gmail. Please keep in mind that you will need to do it through a web browser for better results.
App and Device Issues:
- App Restart: A simple app restart can sometimes resolve temporary glitches. Close the Nest app completely and relaunch it on your phone or tablet.
- App Update: Ensure you're running the latest version of the Nest app. Updates often contain bug fixes and performance improvements related to login functionality.
- Device Restart: If you're using a phone or tablet, try restarting your device. This can clear up any temporary memory issues that might be causing problems.
- Uninstall and Reinstall: If the problem persists, consider uninstalling and reinstalling the Nest app. This will ensure a clean installation and remove any corrupted data that might be causing the login issue.
Please follow these good articles if you need to Troubleshoot Nest app sign-in issues or check the FAQs about accounts for the Nest app.
Let me know if you need further assistance.
Regards,
Mario
