I need to view my history

[JMV68]

I need to view my history from earlier today  because someone came into my apt while I was walking my dogs and stole some items. I left the door ajar/open. I have the basic package where I can only see the history of the previous 3 hours, but can someone with customer service please tell me if under these circumstances I can obtain my full history starting at 9 AM through 1 PM? Thank you. 

[MplsCustomer]

@JMV68 

You can try contacting Support (https://support.google.com/googlenest/gethelp), but I don't think they have any way of providing access to that history, since it gets deleted:

"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription that you have, older saved video is deleted from the cloud after a certain number of days."

https://support.google.com/googlenest/answer/9681538

[Jake]

Hey JMV68,

Thanks for the helpful reply MplsCustomer.

I wanted to check in and see if you managed to see MplsCustomer's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hi JMV68,

I wanted to check in and see if you are still in need of any help. Please let me know, as I would be happy to assist, and answer any questions you may have.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake