It won’t let me turn on google home monitoring? I turn it on and it switches right back off? Why

[abellaj]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community.  You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community. 

Original Poster:Kacie Olivo

I tried turning it on in app and on my google device. Unconnected the device from phone and reconnect. Still won’t let me monitor

[James]

Hello Kacie,

I'm sorry that you are having this issue. I'm sure its frustrating. I'm definitely here to help though. If possible, I'd love some more information. It seems like you are trying to turn on a specific setting, but I'm not sure exactly what you are referring to.

• Would you be able to post a picture of the feature you are trying to use?
• Also, which devices are you trying to use? Camera's? Nest Secure?
• What mobile device are you using?
• Finally, you are using the Google Home app correct?

Once I get some more clarification, I'll be able to help more. Let us know when you can.

Thank you,

James

[GarrettDS]

Hey there, 

Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours. 

Have a great day. 

Garrett DS

[GarrettDS]

Hey folks, 

It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread. 

Have a great day,

Garrett DS