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Just found out I have Google nest.

Lzinke2022
Community Member

‎02-23-2022 12:34 AM

I wasn't aware I had this. I'm sure my abusive partner of ten years put it on my account. How do I make it where I can see the video and is there a cheap way of getting the product. I sure would come in handy since we are good n through what might be the end of of ten year relationship. I have three small children and need to start a job cause I believe he is going to leave me during income taxes. Please if anyone has ever been through something similar I need help!

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MplsCustomer
Bronze
Bronze

‎02-23-2022 08:51 AM - edited ‎02-23-2022 08:51 AM

@Lzinke2022 

I'm sorry you're going through this.

A Nest Aware subscription (which lets you see video and event history) is registered to a personal gmail account. If you have a Nest Aware subscription, you can check it here:

https://store.google.com/subscriptions?hl=en-US

Nest cameras released starting in 2021 use only the Google Home app but you can view video feeds from older cameras there as well. Older cameras use the Google Nest app. Both of those apps are free, and you log onto them with a personal gmail account. (It's also possible to have older Nest cameras using a non-gmail account if the Nest account was not migrated to Google.)

If your cameras are registered to you, you should be able to download the Google Nest app and/or the Google Home app and log onto them with your personal gmail account.

If your cameras are registered to your partner's gmail account, unfortunately, he has to remove the cameras from his gmail account before you can gain access to them.

Sorry there's not a simple answer.  (I'm just another customer.)

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EdwardT
Community Specialist
Community Specialist

‎05-03-2022 02:53 PM

Hi folks,

 

Thanks for visiting the Community. Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. We hope you were able to get the help you need, but you might want to check out this support website article to learn more about the Nest Aware subscription.

 

Should you need help in the future, feel free to submit another post, and provide as many details as possible so that others can lend a hand. Hope this helps!

 

Thanks,

Edward

 

 

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