Favorite radio station suddenly won't play - Melbourne Australia

[Robbo9]

Have been listening to Triple M FM Melbourne for a year with out issue.  Suddenly today it plays a different station from what I'm asking for.  After a little investigating, I find that radio stations that are linked to either iHeart and Tunein are being played, but nothing via the Listnr app.  Has the Listnr app been dropped.   

"Help" pages instruct to arrange your radio requirements via    Media>Manage your system>Radio (button)   But there is no Radio button (Only Music, Video, Podcast or Create Groups)

[Muddi · Accepted solution]

Hello everyone,

Thanks for reaching out. I appreciate @JillG, for sharing the link. Our team is aware that there are users having issues listening to their favorite radio stations from different radio providers on the Google Home/Nest speakers. I duplicated this thread to a similar trending issue on this link. I suggest you follow the main one for updates.

Also, please make sure to send feedback on your devices using the keywords: GHT3 Unable to play [Radio station] via [Radio partner]. Learn more about how to send feedback on our Help Center.

Once you've submitted feedback, please let us know in the comments what type of radio station, radio provider, and your country.

Cheers,

Muddi

[wilverley]

Me again, I have unplugged everything and left it all off for an hour, I plugged the router back in and once it was up and running left it for a couple of minutes and then plugged in the first mini. Once the mini was up and running did the usual hey google play radio four and got the now familiar "I can't do that here but you can ask me to play it on one of your other devices" needless to say the other minis and the screen are also the same, something has gone seriously wrong over the past few days, can Google respond in some way to let us know what they are doing to investigate the problem. For me the minis and the screen are now next to useless and I am not amused. It would also appear that a number of other people are having the same problem, also looking through the history on the site it would appear that this is not the first time this problem has occurred what was done to fix it last time it happened in 2022?

[jendev]

THIS same here, I get the same response on my minis and on my displays it directs me to the radio station website. I heart radio, audacy WFAN in NY, tune in stations....it was FINE yesterday 4/11/23

When I try to play a radio station on TuneIn and when I try to play a Sirius XM station, it tells me it is either unavailable or can't be found.

[alanshepherdson]

I can no longer play radio 2 or any Radio station 

[Princesss]

Hi alanshepherdson,

Thanks for bringing this up.

When did you first notice this? Could you please provide us the exact command that you are trying so we can also check if we will still get the same results?

Also, aside from Radio 2, do you experience this to other radio stations? We'd love to know more of it so we can start some steps that might resolve this.

Best,

Princess

[Princesss]

Hi there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[PeteGibbs]

I have the same issue - after Easter my Google home no longer plays radio 2, was working fine before Easter with the command "ok Google, play radio two"

[Muddi]

Hey everyone,

Chiming in, our team is aware that there are users having issues listening to their favorite radio stations from different radio providers on the Google Home/Nest speakers. I'll duplicate this thread to a similar trending issue on this link. Please make sure to send feedback on your devices using the keywords: GHT3 Unable to play [Radio station] via [Radio partner]. Learn more about how to send feedback on our Help Center.

If you're having issues listening to BBC radio on your speakers and displays, please make sure to follow the thread on this link for updates: Playing BBC Radio on Home Hub

Cheers,

Muddi

[Kew1]

Hi I am unable to play radio 2. My google speaker stopped responding to "ok Google, play radio 2" after the Easter weekend 

I am still able to play virgin radio but not bbc stations

[Lynniew]

I can't get my Google to play any local radio stations, no matter how I ask it. I've tried every variation possible.

[Cathal_S]

Hi there,

Can you please provide information on what local stations are not playing.

[Lynniew]

It won't play Heart Yorkshire or any other local radio stations (Yorkshire/Leeds)

[LovelyM]

Hello everyone, 

Thanks for your assistance, @Cathal_S. 

@Lynniew, a few questions: when did this issue start? What's the response that you're getting from your Google Home device? Have you tried some troubleshooting steps?

@BigT2, please try to create a routine with an action to play BBC Radio Solent and check if it works or not.

Keep me posted.

Cheers, 
Lovely 

[Lynniew]

This happened a few weeks ago & still haven't been able to get local radio. This happened a year ago or so but we were able to ask it to play it using a different format. But nothing works this time. I ask it & it replied"I donk know but I've found these options" then it displays a Google search.

I've done all the the troubleshooting & I still get the same.

[BigT2]

Hi, there  was  a routine for a morning news broadcast and it worked fine, which made the problem even more mystifying.  I raised the issue with BBC Sounds, and they replied after a few days " Google had released a fix for this issue, and we have tested it since and found it to be working. It should be working again for you as well but if not, please get back in touch by using the link below."

I can confirm the issue has been fixed and all is working OK

[Lynniew]

It still doesn't play local radio stations. It plays national stations but asking it to play local stations & it's still "I do t know but here is what I found"

[LovelyM]

Hi follks, 

@Lynniew, please factory reset on one of your Google Home or Nest devices and set it up. Tell me if the issue persists.

@BigT2, I appreciate the update. I'm glad to know everything's all good on your end. If you have other questions or concerns, give me a shout.

Best, 
Lovely

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Thanks,

Juni

[Lynniew]

I factory reset the device over the weekend & I still get the same problem so I totally give up now!

[Juni]

Hi folks,

Thanks for reaching out. Our team is already aware of this behavior and is still looking further into the issue. I'll merge this with the similar trending issue on this thread in the community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged into the main one.

Regards,

Juni

[BigT2]

Mine has stopped playing BBC Radio Solent

[BigT2]

To be clear - The Google speakers used to play BBC Radio Solent, there was a period in the middle of 2021 when it stopped and denied all knowledge of the station and some, but not all others. There was a long exchange here between several people as it affected many in England. by 13 July 2021 it was restored without explanation by either Google or the BBC.    Now around a week ago it has stopped again. Instead of outright denial I receive the message "I can't do that here, but can ask me to play it on one of your other devices"  Of course I cannot regardless of what I try.   I can still play BBC Radio 4 or other local radio stations like Radio Trent.  The weirdest thing is the that the Speaker is set to give me the local news each morning. and yes it still does!  Each morning I get the latest news from BBC Radio Solent!   

[chrispyv617]

I listen to NPR stations all day every day on my Home minis. Starting yesterday afternoon, when I'd say "Hey Google, play WBUR (or WGBH, WRVO)" like I do all the time, it responded "I looked for WBUR (WGBH, WRVO...). It either isn't available, or can't be played right now." My sister is having the same issue at her house five miles away.

[MplsCustomer]

@chrispyv617 

See this post; it's apparently a global problem:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Mini-speaker-not-broadcasting-the-radio...

[JillG]

Hi @chrispyv617 

Yup, same for me and it started yesterday. Many posts and we have let the concerned teams know. 

[Juni]

Hi folks,

Thanks for reaching out. Our team is already aware of this behavior and is still looking further into the issue. I'll merge this with the similar trending issue on this thread in the community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged into the main one.

Regards,

Juni

[Lesley22]

Hi

When I ask my nest mini to play greatest hits radio on tune in, it plays for a few seconds then stops. The white lights go left to right then the coloured lights show, it makes some sort of notifying sounds and turns off.  The other day it wouldn't play any BBC stations, but plays them now.

Do I need to do a reset? 

[Muddi]

Hey Lesley22,

Thanks for visiting the Community.

Sorry to know about your experience with your Google Nest Mini. It looks like your device is rebooting. A few questions: how often do you experience the issue? Does it only happen while listening to a specific radio station in TuneIn? How about when playing music? Are you using the original power cable that comes with the package? Is it plugged in on the wall outlet or power stripper? 

Please make sure that the power cable is connected properly at the back of your Nest Mini. Also, we recommend that you plug in the device directly to the wall outlet to get enough power.

Looking forward to your response.

Cheers,

Muddi

[Lesley22]

Hi Muddi

Thank you for your reply. This was happening every time I tried to play the station on Tunein called greatest hits radio. I am using the cable that came with the device and it is always plugged into the wall socket. I disconnected and then reconnected both ends of the castle and it will now play the station for 2-3 hours before shipping (I don't use it to play music, only radio). However, it now refuses to play any BBC radio stations; when I ask it to do that it replies  "I can't do that here, but you can ask me to play it on one of your other devices". A friend is having the same issue with her Google device, it's there a problem with Google devices playing BBC stations? I have an Alexa in another building and that plays them fine.

Best wishes, Lesley 22

[Juni]

Hi there,

Thanks for reaching out. Our team is already aware of this behavior and is still looking further into the issue. I'll merge this with the similar trending issue on this thread in the community. I suggest that you follow the main thread for updates because this thread will be locked automatically once merged into the main one.

Regards,

Juni

[Grahamd2]

After over 2 years of Google home playing our radio station , it now says can’t find or play them 

[MplsCustomer]

@Grahamd2 

See this post from Google Nest:

https://support.google.com/assistant/thread/210746628?hl=en

[Muddi]

Hey Grahamd2,

I appreciate you for raising this concern to our team.

Thanks to @MplsCustomer, for helping here. I've duplicated this thread to a similar trending issue on this link. Our team is looking into this issue at hand and I suggest following the main thread for update.

Best, 

Muddi

[Billrosenblatt]

Just bought a new Nest Audio device. Trying to play radio stations but get the error message "I looked for Xxxx but it isn't available or can't be played right now." I went into the Google Home app and selected media, radio, and the only radio app there is SiriusXM. No TuneIn, no iHeartRadio. Any idea what's wrong?

[MplsCustomer]

@Billrosenblatt 

See this post from Google Nest:

https://support.google.com/assistant/thread/210746628?hl=en

[Muddi]

Hey Billrosenblatt,

I appreciate @MplsCustomer, for helping here. Our team is aware that there are users having issues listening to their favorite radio stations from different radio providers on the Google Home/Nest speakers. I duplicated this thread to a similar trending issue on this link. 

Please make sure to send feedback on your devices using the keywords: GHT3 Unable to play [Radio station] via [Radio partner]. Learn more about how to send feedback on our Help Center.

Cheers,

Muddi

[Stephonline]

Has Google smart speakers and nest hub’s gone stupid?

 they are no longer playing radio stations by name even if referenced with the service i.e. TuneIn, or NPR.

[iRzapper]

See this link, Google sucks right now for all things "radio" "SiriusXM, and some "Spotify" too.

https://support.google.com/assistant/thread/210746628?hl=en

[PlatinumZJ]

That's sort of a relief...I couldn't get any NPR stations to play this morning, and attempts to play stations through TuneIn failed too.  SiriusXM was working, but only if I asked it to play the channel number (it claimed to not be able to find channels by name).

[iRzapper]

How about all the companies that are paying google to stream their content on Google, and now can't.  From SiriusXM, to iHeart Radio, NPR, BBC, etc etc.  That's a lot of money people are paying Google, and now all that streaming just went away.

I hope Google is providing big refunds.  

And how about us, those of us that bought Nest speakers or similar and are connected to Google Home, and we can't even use them now.  Well maybe only to ask only for stupid things like "what time is it google?".

[Muddi]

Hey everyone,

We apologize for the inconvenience. Our team is aware that there are users having issues listening to their favorite radio stations from different radio providers on the Google Home/Nest speakers. I duplicated this thread to a similar trending issue on this link. 

Please make sure to send feedback on your devices using the keywords: GHT3 Unable to play [Radio station] via [Radio partner]. Learn more about how to send feedback on our Help Center.

If you're having issues listening to BBC radio on your speakers and displays, please make sure to follow the thread on this link for updates: Playing BBC Radio on Home Hub

Cheers,

Muddi