My C by GE smart lights intermittently won't respond to any of my Google devices.

[JohnF]

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Original poster: Chad Connor  

Reseting the router usually works but is frustrating. Sometimes that doesn't work and I turn off lights and next day it will work again.

[JohnF]

Welcome to the help community.

Discover Google Assistant Actions for your supported devices.

https://assistant.google.com/explore

Search for C by GE

When you visit an action search result, select READ MORE if provided, select LINK if provided, select Send To Device for each device and test action on your  supported mobile or Google Nest device.

If no resolve, contact C by GE support about their action

-from James.M (Product Expert)

[Neil]

Don't waste your time reseting your router or the bulbs, just restart the nest mini and that will fix it. 

[Aaaalliison]

I'm having the same issues and have yet to see a permanent fix mentioned. So frustrating.

[gtrocker18]

Yup same issues. They keep locking threads with no answers. I .at the point where resetting my Google home does not work. I have been submitting feedback all the time but still nothing has been done.

[BJBosche]

I believe I have found the answer. Factory reset all of the bulbs and devices THEN reconnect them to your system using the Cync app (the native app for the C by GE bulbs). Make sure they are connecting via WiFi, NOT Bluetooth. After connecting each device, transfer the control to the Google Home app. I did this 2 weeks ago and have only had 1 issue when the Cync servers were being updated (about 30 minutes). I didn't need to do anything then to restore functionality.

[ckharrison10]

Same. C By GE bulbs don't connect for a day, and then they do. Google home thinks it's connecting, playing the chime sound, but nothing happens with the lights. Beyond infuriating.

Ironically, all the 3rd party bulbs that are Chinese hardware and middle east or east European software/app work flawlessly evertime, never had an issue. Go figure, two industrial giants that are General Electric and Google can't figure out a functioning product or UX. 

[BJBosche]

See my solution above. My bulbs have been stably connected for weeks now.

[ckharrison10]

Nope. I moved into my current place a few months ago, and during that process factory reset and reassigned every bulb. It's been a continual intermittent issue since. 

[Neil]

Rebooting the nest mini didn't make the bulbs work again? I really don't think the problem is with the bulbs it's the nest mini.

[gtrocker18]

Mine have had a long streak of working fine. I didn't do anything it just worked for about two weeks. Then I think I had one day when it did not work and I had to restart my Google home and it has worked since. So not really sure but still think it's definitely something to do with the home devices.