My app is frozen on my phone

[Rdianco]

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Original poster: Daniel Mclaurin 

My phone app for Nest is frozen

[Jeran]

Hey there Daniel,

I'm sorry for my late response, thank you for being patient! Is the app still frozen for you? If so, I'd be happy to help you out, let me just ask you some questions first:

• What device are you running the app on?
• Is the app up-to-date?
• Is the device up-to-date?
• What troubleshooting steps have you already tried?

For now, what I would recommend is that you force-close the application and re-open it, if you already haven't. Then, I would look at restarting your device and re-trying. Finally, if the issue persists, go ahead and uninstall and reinstall the Nest app.

I look forward to your response, and if you had any more questions or concerns for me, please let me know!

Best regards,

Jeran

[Jeran]

Hey there Daniel,

Did you have any more questions or need any additional help? If not, I'll go ahead and lock up this thread in 24 hours.

Just checking up,

Jeran

[Jeran]

Hey there!

We haven't heard back from Daniel, and it's been a few days, so I'm locking the thread. As always, feel free to make a new thread if you have any more questions or concerns.

Have a good one!

Best regards,

Jeran