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Nejde pripojit ke google home google streamer 4k

Marcela4444
Community Member

Dobry den.  Mela jsem problem s pripojenim google TV streamer 4k. Nakonec se mi ho podarilo pripojit do TV a do google home, ale nereagoval na hlasove povely. Vypadla v nyte elektrina a uz je v google home jenom sedy a nereaguje na nic. Skousela jsem ho dat i do tovarniho nastaveni, resetovat a to same i s google home, ale nic nepomaha. Uz nevim co s nim dal

1 REPLY 1

Derickf
Community Specialist
Community Specialist

Hi @Marcela4444,

 

Thank you for posting in the community. I'm sorry to hear that you are having trouble with your Google TV Streamer 4K because it was not following voice commands after setup and now is not responding after a power outage. I appreciate you confirming the troubleshooting steps you tried. I'm happy to assist.

To gather the necessary information, please answer the following questions:

  • Is the Google TV Streamer 4K plugged in snugly and directly to the power outlet?
  • Is the Google TV Streamer 4K showing any light when connected to a power source?
  • Have you tried using another power outlet or power cord to confirm if your Google TV Streamer 4K turns on?

I'll be waiting for your reply.

 

Best regards.

Derick.