Nest Cam Wired Gen 2 - Can't Mute Audio

[150dpi]

Hello. Ive been trying to figure out how to mute my phone when Im streaming from this camera. I can't seem to be able to turn the audio all the way down to mute. 

The only way I can mute it is if I turn off the microphone and audio recording. I'm hoping that this is a bug, because if this is the intended experience, it is awful... 

I use it as a baby monitor. Occasionally, Im in the room with the baby until she falls asleep. I stream the video to see when her eyes are closed...the audio being on will give me a feedback loop which wakes the baby up.  My only solution is to turn off the microphone, but my wife is streaming on the same camera downstairs and needs to hear the audio.

Maybe not a lot of people have the same use case as me, but I find it strange how all other cams that I have installed (IQ outdoor and indoor) allows you to mute but not this one.  Imagine I want to mute the tv but instead I have to tell the TV show to mute the actor's microphone instead... Who thought this was a good idea?. 

[janthadeus]

Hi 150dpi,

I can understand where you're coming from and the importance of being able to mute your camera at ease. Let's get this sorted. What's the make and model of your phone? When did the issue start? Also, what's the version of your Google Home app?

Looking forward to your response.

Thanks,

JT

[150dpi]

Thanks for replying. I have the iPhone 13 pro max. iOS ver 15.6. Home app version 2.56.107. This has been happening since the beginning when I added the camera to my home. 

[Dickie]

I have the same issue.

I think many people are also experiencing the same issue.

I've posted twice about this, plus others have posted.

https://www.googlenestcommunity.com/t5/Apps-Account/Nest-Cam-Battery-Wired-Cant-Mute-Live-Feed-iPhon...

https://www.googlenestcommunity.com/t5/Apps-Account/Nest-Cam-Battery-Wired-Cant-Mute-Live-Feed-iPhon...

From another poster (see the below link), they mentioned that the volume is using in call volume and not normal speaker volume controls.

https://www.googlenestcommunity.com/t5/Apps-Account/Cannot-turn-the-volume-all-the-way-down-while-li...

Google are aware and have been for some time they just don't want to fix it for some reason.

[150dpi]

Thanks for the reply.  Sounds like google doesn't consider this as a critical bug.  I can't imagine this to be a difficult bug to fix.

[janthadeus]

Hi everyone,

Dickie, thanks for sharing the information. 

150dpi, I can understand where you're coming from. We hear you and we appreciate you sharing your thoughts with us. We’re always looking for ways to improve and we’ll take this as feedback. For the 2nd gen Nest cameras such as the Nest Cam (wired), the only way to mute it is to turn off its microphone in the Google Home app. When the microphone is off, audio is not streamed or recorded. It's off by default during setup. 

Regards,

JT

[150dpi]

Hi. Turning off the microphone is not a solution for me. I need the audio off but others in the family needs it on. 

[Brad]

Hey there,

I just wanted to jump in real fast and thank you for your feedback. Please feel free to submit your feedback to us. I've put instructions for feedback below.

• Open the Google Home app
• At the top right, tap your account.
• Tap Feedback 
• tap the type of device you'd like to submit feedback for.
• To display available emails, in the "From:" section, tap the arrow on the right. Select your email address.
• In the feedback summary, write a brief description of your issue.
• Be sure to check the box for Screenshot and System logs.
• To submit feedback, at the top right corner, tap Send 

Best regards,

Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Dickie]

Hi Brad,

seeing as JT has ignored my questions and you’re not reply I will instead direct them at you. 

I don't know about 150dpi, but I have questions.

1. When will this issue be resolved? it's clearly not just a few people that are experiencing this.
2. Do issues in this forum get escalated?
3. Are google developers aware of this issue?
4. Why do the moderators insist on closing these forum posts even though the issues still remain unresolved? Just because you've replied doesn't mean that the post should be closed.

It prevents other users from replying and commenting that they are experiencing the same problems.

The lack of activity stems from the lack of responses from the experts that are supposed to be helping us, the customers. 
I’ve used the feedback tool as I’m sure others have and just like these forums all the issues just get ignored and nothing gets resolved. 
please give us feedback that is actually useful, that actually shows us that Google cares about its customers. 

Thanks

[Brad]

@Dickie

Thank you for asking these great questions! I am afraid as the issue is ongoing, I do not have a solution at this time. Once a resolution is present, we can share it with the community. Concerns definitely get escalated, and your feedback matters! Please continue to share it here and in the apps. 

As Community Specialists, we occasionally do a bit of housekeeping to keep the conversations in our community fresh and relevant. This included locking threads after a period of inactivity. 

Best regards,

Brad

[Dickie]

Thank you for replying Brad.

I understand you don't have a solution but after 2 years of encountering this, I would expect a solution! I'm sure you can understand my skepticism when you say that issues get escalated, and nothing gets fixed.
You said "concerns"! As if you do not believe this to be a genuine issue?!
I can assure you this is not a concern but a definite issue! Others are experiencing it...Have a look at the posts I've referenced above and the amount of kudos given. I'm guessing people would have commented on those posts had they been left open but instead can only kudos.

This conversation will stay "fresh and relevant" as long as the issue remains, it makes no sense to close it until the issue is resolved, that way you can quantify how big of an issue it is.

[Brad]

@Dickie

All I can ask you is to give you feedback and wait for a solution. I do not have any further updates at this time. Thank you for your patience. 

Best regards,

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[janthadeus]

Hi folks,

Checking in to see if you still need help with this. In case there are any follow up questions or comments. Please let me know if you need further assistance.

Best,

JT

[Dickie]

Hi JT,

I don't know about 150dpi, but I have questions.

1. When will this issue be resolved? it's clearly not just a few people that are experiencing this.
2. Do issues in this forum get escalated?
3. Are google developers aware of this issue?
4. Why do the moderators insist on closing these forum posts even though the issues still remain unresolved? Just because you've replied doesn't mean that the post should be closed.

It prevents other users from replying and commenting that they are experiencing the same problems.

Thanks