03-18-2022 11:24 AM - edited 03-18-2022 11:32 AM
Hi I’ve had over the course of the last four weeks. Four Samsung tablets. Every single one the nest app will not work. I’ve had three A8 tablets, an S7 FE and yesterday exchanged it for an S8 Tablet. Exactly same issue. Constant spinning circle and thrown back to the sign in. I’ve tried every single trouble shoot I can find. Even Google chat can’t resolve it. App works perfect on my iPhone wife’s iPhone and our iPads.
Thanks
andy
03-24-2022 10:37 AM
Hey there,
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be confusing but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
I look forward to hearing from you.
Best regards,
Garrett DS
03-24-2022 02:58 PM - edited 03-24-2022 03:00 PM
Hi
03-28-2022 10:09 AM
Hey there,
Sorry to hear that you're still having issues with this.
Are you only working with Samsung support or have you tried to contact Nest support as well?
Please let me know.
Best regards,
Garrett DS
03-29-2022 12:38 AM
Hi currently working alongside Samsung and Google nest.
Regards Andrew.
03-30-2022 10:51 AM
Hi there,
Thanks for that. Do you happen to have a case Id that I can look into?
Best regards,
Garrett DS
03-30-2022 03:55 PM - edited 03-30-2022 03:58 PM
Hi all sorted today. Problem was the stat itself. As once deleted the cameras and stat, then re added just the cameras it worked. So narrowed it down to the 3rd gen stat. Completely reset the stat and now working all fine on android 12 s8 Tab. Although it be the last time I buy an android device. 👍🏻😂
03-31-2022 10:24 AM
Hey there,
Glad to hear that it's all resolved. I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.
Have a great day.
Garrett DS