Nest app wont recognize login or send a password reset

[Jeffrey923]

My Nest app logged out and will not recognize my login anymore so I can not access any of my products.  I have tried getting a password reset, but the reset is not going to my email.  I can't create a new login because that option does not exist in the app.  Any thoughts?  I have a thermostat and Yale doorlock

[MplsCustomer]

@Jeffrey923 

Are you certain that you are using the same username and password you were previously using?

[Juni]

Hi folks, 

Thanks for the help here, MplsCustomer.

Jeffrey923, thanks for reaching out. Is your account migrated to Google? Double check that you're signing in with the right email address. Make sure your email address is spelled correctly. If you use multiple email addresses, make sure to use the email that you used to sign up for your account. 

Check out this link for more information.

Regards,

Juni

[Juni]

Hello there,

Just checking in to make sure that you saw my responses. I'll be locking this thread if we don't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,

Juni

[Juni]

Hi there,

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni