04-27-2023 08:33 AM
I’ve had my GOOGLE accounts (email etc) hacked and can’t seem to regain control. Been happening for ages. Now I’m seeing apps/connected devices on my iPhones I do not recognise, didn’t install/connect, and didn’t authorise anyone else to.
I apologise if I’m posting to wrong place. Very new to Google Home, very fatigued by hacking, feel like I’ve no control over my own devices ie regular notifications there’s a ‘….Hub’ connected to my Home App that I know nothing about and freaked out tbh to have actually found a light globe I did not buy with BLe connectivity in one of my lamps. Someone please (gently) steer my in the right direction. I’m lost as to what’s happening; how and it’s implication for my already ravaged online security…..
04-27-2023 09:09 AM
Try contacting Support, starting with the link below:
06-07-2023 09:14 AM
Hi folks
CAOS, thanks for reaching out and sorry for the delay. Have you had the chance to contact our support team as suggested by MplsCustomer? If so, could you provide me with the case number so we can check if you need further assistance?
Thanks for the assistance, MplsCustomer.
Regards,
Juni
06-12-2023 12:18 PM
Hi there,
Thanks for your help, @MplsCustomer and Juni.
@CAOS, I just want to check if you managed to see the response above. Please share with us the needed information, as it will help us to move forward.
Best,
Jenelyn
06-13-2023 12:29 PM
Hi CAOS,
I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns, as I'll be locking this thread in 24 hours.
Thanks,
Jenelyn