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Nest iOS App Loses Connection to Nest Service

curiousOne
Community Member

Going into the Nest app on iOS (currently v15.1.1, but happened on all prior versions too), I get the message below as I move through the app trying to adjust the thermostats.  It happens frequently.  My wifi system is a combination of the new Google Nest Wifi devices and the original to extend signal throughout the house.  Any solutions? 

@Brad 

BF3D10BF-DE4A-4822-92FF-C15A9FE5CDE9_1_201_a.jpeg

3 REPLIES 3

GarrettDS
Community Specialist
Community Specialist

Hey there, 

Thanks for letting us know about this issue with the Nest app and iOS 15, I know it can be confusing, but I'm happy to help provide some clarification. 

We have received several of these reports from users on the community and have sent this to our engineering team. They will be investigating this and I will provide further information as I receive more. 


Please let me know if you have any other questions. 

Best regards, 
Garrett DS

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS