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Nest stole my money went in my account wasn’t authorized

Trotnixon1
Community Member

Why you can’t I talk to a human I was helping my sister install the nest door bell installed it under my account to see why I couldn’t install it on her phone and nest charged my checking account $50. for what and who authorized it 

5 REPLIES 5

MplsCustomer
Bronze
Bronze

@Trotnixon1 

Did you by any chance enroll inadvertently in a Nest Aware subscription?

If so, you could try the "Contact us" link under "Nest Aware Premier Care" on the link below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

No I had a nest camera maybe 3 years prior to this my problem is how they got into my checking account when I have only a credit card on my google account 

Juni
Community Specialist
Community Specialist

Hi folks

 

LakeHouse70, thanks for reaching out and sorry for the delay. Have you had the chance to contact our support team as suggested by MplsCustomer? If so, could you provide me with the case number so we can check if you need further assistance?

 

Thanks for the assistance, MplsCustomer.

 

Regards,

Juni

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know, as we would be happy to answer any questions you may have.
 

Thanks,

Juni

Juni
Community Specialist
Community Specialist

Hello there,

 

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

 

Best,

Juni