05-18-2022 08:00 PM
05-23-2022 09:39 AM
Hi Sanccf,
Thanks for reaching out here in the community.
I'd like to check a couple of things to further isolate the issue. Are they connected to the same Wi-Fi network? You could try to restart your Wi-Fi router including your phone and thermostat. Were there any changes made?
Let us know how it goes by replying to this thread.
Best regards,
Ryan
05-26-2022 07:09 PM
Hey Sanccf,
I'd like to jump in here and check if you've seen Ryan's response. Let us know if you need more help by replying to this thread.
Thanks,
Archie
05-27-2022 09:44 PM
Hey Sanccf,
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Feel free to submit another post, and provide as many details as possible so that others can lend a hand.
Thanks,
Archie