I already have one of the newer Google Nest cameras and it has been working fine. I just installed the Google Nest floodlight camera (three different ones - thought they were broken) and I continue to have the problem where the camera will keep disconnecting and reconnecting in the live feed view in the Google Home app. It must be a problem with the newer cameras as at first I thought it was a bad camera (on third one as mentioned earlier) but it has now also done it a few times with my other newer camera. Both have excellent Wi-Fi connections and both are connected to power.
Is this a known issue with the newer cameras and a Google Home app update? I am hoping the newly redesigned app that is supposed to come out in a few weeks will fix this.
Is anyone else having a similar issue?
We've had one of the Google Nest Battery Cameras for 13 months now--plugged in with the optional power cable--and I don't think it's ever gone offline. But then, with all our older cameras and doorbells combined, we probably have less than a half dozen offline occurrences a year, unless the power goes out.
You could use the iOS Airport Utility app to check the Wi-Fi signal strength at your cameras' locations.
Thanks for the reply. I actually spent quite a bit of time on the phone with google support and they said when checking from their end that it had a strong signal. And it happened as well with my other new generation camera that I have had for a while and never had an issue until recently. I suspect it’s something with the app and just wanted to see if anyone else had experienced this. Even though it does this in the app it still records and does not miss anything.
If your cameras still record and do not miss anything, then perhaps the reports in the Google Home app of the cameras disconnecting are actually incorrect. We sometimes get this in the Google Home app with our Nest Hubs, where the app reports that they're not on Wi-Fi, when in fact they are fully functional and online.
Thank you for bringing up the concern you're experiencing, I would love to look into this further for you. The first troubleshooting step that I'd recommend would be to restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally.
Just checking in to see how the conversation is going. What troubleshooting steps are all of you working through regarding this inquiry? Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns.
Hi Brad, I am running an ASUS GT-AXE11000. I turned down the wireless security to very basic as I read maybe encryption of WPA2/WPA3 is slowing the device?
The usability of the Home app is very poor compared to the Nest app. I am a before day 1 user of the Nest Camera with Floodlight, Best Buy shipped them much earlier than the published release date. To say that I was disappointed by the features of the Home app would be an understatement.
Now that is coupled with the camera live feed being mostly inaccessible when attempting to view it.
Additionally when there is a notification of motion/person/vehicle/animal the Home app takes you to a history page where it then says the video is unavailable and then it tries to go Live, which is unviewable.
I have spent many hours researching the issues I am experiencing. Followed all of the trouble shooting. Am above and beyond properly installed and connected to a very strong Wifi network. My Tesla sits beyond the floodlight camera and has full wifi bars. My iPhone has full bars. The speed is impeccable.
My only guess is there is something wrong with the camera. The floodlight seems to work very well.
Is it software or hardware. You all must have sold many of these cameras?
I wish the camera control on the home app was better. I only have this one NEW camera connected with the floodlight camera. The rest are “old school” nest outdoor cameras.
It may be your floodlight camera. We've had the Google Nest Camera (Battery) for 13 months now, plugged in with the optional power cable. Our camera is very similar to the floodlight camera (the camera portion of the floodlight camera looks exactly like our camera), and our camera is "Live" all the time and except for an occasional glitch we have access to video history without problems. (By the way, in case it's relevant,we have a Nest Aware Plus subscription with 24/7 video history for the last 10 days.)
I would agree that the camera controls in the Google Nest app are far better than those in the Google Home app. I'm hoping the recently announced pending upgrade to the Google Home app (https://www.googlenestcommunity.com/t5/Blog/The-Google-Home-app-is-getting-an-upgrade/ba-p/251162) and today's announcement of a pending update to home.google.com (https://www.googlenestcommunity.com/t5/Blog/Check-out-your-cameras-on-the-web-with-Google-Home/ba-p/...) will address this.